Laundry Valet Attendant

Four Seasons Hotels and Resorts•Santa Barbara, CA

18d•Onsite

About The Position

The Laundry Valet Attendant supports the day-to-day operation of the Laundry and Valet department at Four Seasons Resort The Biltmore in Santa Barbara. The role processes guest clothing and employee uniforms, handling garments with care and precision and presenting them to Four Seasons standards. The attendant responds to laundry, dry-cleaning, and pressing requests, tracks garments through the cleaning process, applies appropriate care methods, operates laundry equipment, and provides professional guest service. The role also supports linen and uniform inventories and other laundry operations as needed.

Requirements

Excellent communication skills.
Ability to work a full shift standing.
Ability to read and write in English.
Knowledge of commercial laundry.
Knowledge of dry cleaning and pressing or steaming different types of garments and fabric materials.
At least 6 months of experience in a similar role or dry-cleaning experience.
High school degree or equivalent experience required.
Flexible schedule and ability to work morning, afternoon, or evening shifts, weekends, and holidays.

Responsibilities

Respond to guest requests for laundry, dry-cleaning, and pressing services; coordinate garment pick-up, document service details, and ensure timely delivery.
Inspect, tag, and track guest garments to maintain accurate identification and prevent loss or misplacement.
Evaluate garment care requirements and determine suitable treatment methods, including washing, dry cleaning, pressing, stain removal, and minor repairs.
Process guest garments using appropriate equipment, chemicals, and temperature settings while following fabric care specifications.
Fold, package, or hang finished garments according to guest preferences and Four Seasons service standards.
Clean, organize, and distribute employee uniforms to the Housekeeping department.
Operate and maintain laundry and dry-cleaning equipment, including washers, dryers, pressing machines, steam tunnels, and irons, following safety procedures.
Conduct routine equipment inspections and promptly report maintenance concerns or operational deficiencies to management.
Provide exceptional guest service through professional communication, anticipation of guest needs, and efficient resolution of service requests.
Follow Four Seasons standards, Sequence of Service procedures, and departmental quality expectations.
Support monthly linen and uniform inventories.
Support laundry operations as needed.

Benefits

Medical, dental, and vision benefits.
Employee Assistance Program.
401(k) retirement plan.
Vacation and holiday pay.
Sick pay.
Disability coverage and life insurance.
Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide.
Complimentary employee meals.
Learning and development programs.
Inclusive and diverse employee engagement events throughout the year.