Laundry or valet Attendant

Marriott•Fernandina Beach, FL

About The Position

Responsible for greeting guests upon arrival and assisting with the safe unloading of their items. Deliver laundry and clothing to guestrooms, respond promptly to requests from guests, the Front Desk, or At Your Service, monitor the cleanliness and appearance of laundry and dry cleaning, and complete valet tickets properly to ensure appropriate handling. Coordinate repairs with the appropriate people and arrange pickup for delivery when repairs are complete. Follow company policies and procedures, maintain a clean and professional uniform and appearance, protect confidential information and company assets, and communicate professionally. Prepare and review written documents accurately, answer telephones using appropriate etiquette, maintain positive working relationships, support team goals, and respond appropriately to employee concerns. Meet quality assurance expectations and standards. Perform other reasonable duties as requested by supervisors. The role requires a flexible schedule and physical activity including reaching, bending, twisting, pulling, stooping, grasping, manipulating objects, lifting or carrying items weighing up to 10 pounds, and standing, sitting, or walking for extended periods.

Requirements

At least 1 year of related work experience.
High school diploma or G.E.D. equivalent is preferred.
Excellent guest service skills.
Availability to work a flexible schedule.
Ability to reach, bend, twist, pull, stoop, grasp, turn, and manipulate objects; lift or carry objects weighing up to 10 pounds; and stand, sit, or walk for extended periods.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Greet guests upon arrival and assist with safely unloading their items.
Deliver laundry and clothing to guestrooms.
Respond promptly to requests from guests, the Front Desk, and At Your Service.
Monitor the cleanliness and appearance of laundry and dry cleaning.
Complete valet tickets properly to ensure appropriate handling.
Coordinate repairs with appropriate people and arrange pickup for delivery when completed.
Follow company policies and procedures; maintain a clean, professional appearance; protect confidential information and company assets.
Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Build positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.