Laundry Valet Attendant

Four Seasons•Santa Barbara, CA

16d•Onsite

About The Position

The Laundry Valet Attendant supports the day-to-day operation of the Laundry and Valet department, ensuring guest clothing and employee uniforms are processed, finished, and presented to high standards. The role handles garments with care and precision while providing attentive service. The position is based at the Four Seasons Resort The Biltmore in Santa Barbara and will contribute to reopening the newly remodeled resort.

Requirements

Excellent communication skills.
Ability to work a full shift standing.
Ability to read and write in English.
Knowledge of commercial laundry.
Knowledge of dry cleaning and pressing or steaming different types of garments and fabrics.
At least 6 months of experience in a similar role or dry-cleaning experience.
High school degree or equivalent experience required.
Flexible schedule, including availability for morning, afternoon, or evening shifts, weekends, and holidays.

Responsibilities

Respond to guest requests for laundry, dry cleaning, and pressing; coordinate garment pickup, document service details, and ensure timely delivery.
Inspect, tag, and track guest garments to maintain accurate identification and prevent loss or misplacement.
Evaluate garment care requirements and determine appropriate treatment, including washing, dry cleaning, pressing, stain removal, and minor repairs.
Process guest garments using appropriate equipment, chemicals, and temperature settings in accordance with fabric-care specifications.
Fold, package, or hang completed garments according to guest preferences and Four Seasons service standards.
Process employee uniforms and ensure their proper cleaning, organization, and distribution to the Housekeeping department.
Operate and maintain laundry and dry-cleaning equipment while following safety procedures.
Conduct routine equipment inspections and promptly report maintenance concerns or operational deficiencies to management.
Maintain professional communication, anticipate guest needs, and resolve service requests efficiently.
Comply with Four Seasons standards, Sequence of Service procedures, and departmental quality expectations.
Support monthly linen and uniform inventories.
Support Laundry operations as needed.