Hotel Laundry Supervisor - FULL TIME

The Guest House at Graceland•Memphis, TN

About The Position

The Laundry Supervisor operates a full-service hotel laundry efficiently and in accordance with organizational parameters and hotel standards. The role processes soiled hotel bed linens, terry, and food-and-beverage table linens using laundry machinery. It is a full-time position in the Housekeeping Department at The Guest House at Graceland, reporting to the Executive Housekeeper, with variable and flexible hours that include weekends, holidays, and overtime as required. Benefits are offered after successful completion of a 60-day introductory period. This is a promotional opportunity open to internal and external applicants. The supervisor oversees daily laundry-room operations, coordinates linen requests with other departments, plans staffing and workload using occupancy reports, tracks staff hours and productivity, manages linen inventory and chemical orders, and ensures linens are processed to standards that reduce waste and damage. The role also oversees equipment upkeep and cleaning, coordinates maintenance and repairs, creates staff schedules, and coaches and trains laundry personnel, including on chemical use and fire-hazard awareness. Applicants must have at least a high school diploma or GED and a minimum of two years of laundry leadership and laundry operations experience. A college education is desired. Applicants must pass a background check and pre-employment drug test. An identification badge and uniform are required, as is maintaining good personal hygiene and a neat, clean, healthy appearance. The position is in a no-smoking area.

Requirements

Minimum high school diploma or GED.
Minimum two years of laundry leadership and laundry operations experience.
Knowledge of daily hotel operations.
Ability to communicate in person and by telephone with a wide variety of individuals.
Ability to maintain confidentiality.
Ability to work with guests who may become irate or upset.
Problem-solving ability and demonstrated experience with guest services or guest relations.
Willingness to be part of a team and ability to stay organized.
Strong verbal and written communication skills.
Strong supervisory and organizational skills.
Ability to interact effectively with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
Ability to speak clearly and distinctly in person and on the telephone.
Ability to lift up to 50 pounds consistently; frequent lifting, reaching, stooping, and stair climbing; ability to stand for long periods and walk long distances during a shift.
Ability to work flexible hours and days, overtime, weekends, and holidays.
Ability to pass a background check and pre-employment drug test.
Ability to wear an identification badge and uniform and maintain good personal hygiene and a neat, clean, healthy appearance.

Nice To Haves

College education desired.

Responsibilities

Operate laundry machinery to process hotel bed linens, terry, and food-and-beverage table linens according to hotel standards.
Run the laundry-room area efficiently and coordinate with other departments to provide requested linens.
Use daily and weekly occupancy reports to anticipate workload, staffing, and business needs.
Track hours worked and laundry staff productivity, and explain to management when staffing hours need adjustment.
Conduct monthly or quarterly inventories of linens and towels to assess items that are lost, torn, or stained.
Monitor weekly chemical consumption and verify that correct orders are placed.
Formulate washing methods and formulas for stained loads.
Ensure linens and towels are washed and dried to standards to reduce waste and product damage.
Maintain and upkeep laundry equipment; coordinate routine maintenance with the Engineering Department and work with chemical and machine repair personnel on repairs, quality, standards, and productivity or capacity improvements.
Clean lint rooms and lint traps daily, direct the team, and assign daily cleaning tasks.
Coach, counsel, and train laundry personnel, including training on proper chemical use and recognition of fire hazards.
Create the weekly laundry schedule and assign rotating tasks to support productivity in the laundry and chute rooms.
Perform other duties as assigned.