Hotel Laundry Supervisor - FULL TIME

Elvis Presley Enterprises•Memphis, TN

3d•Onsite

About The Position

The Laundry Supervisor operates a full-service hotel laundry efficiently and in accordance with organizational parameters and hotel standards. The role processes soiled hotel bed linens, terry, and food and beverage table linens using laundry machinery. It is a full-time position in the Housekeeping Department at The Guest House at Graceland, reporting to the Executive Housekeeper, with variable and flexible hours, including weekends, holidays, and overtime as required. Benefits are offered after successful completion of a 60-day introductory period. This is an internal and external promotional recruitment opportunity. The supervisor oversees laundry-room operations, coordinates linen requests with other departments, plans workload and staffing using occupancy reports, monitors staff hours and productivity, and reports when staffing hours need adjustment. The role includes managing linen inventory, chemical orders and consumption, wash methods, laundry equipment upkeep, cleaning and lint-trap routines, schedules, and rotating assignments. The supervisor also coaches, trains, and directs laundry personnel, teaches proper chemical use and fire-hazard awareness, coordinates equipment maintenance with Engineering, and works with chemical and machine repair personnel to improve quality, standards, productivity, or machine capacity. Other duties may be assigned. The position requires a high school diploma or GED and at least two years of laundry leadership and laundry operations experience. College education is desired. Candidates must be able to pass a background check and pre-employment drug test; alcohol and illegal drug screening may also be required before hiring and during employment. An identification badge and uniform are required, along with good personal hygiene and a neat, clean, healthy appearance. The work is in a no-smoking area and requires maintaining confidentiality. Physical demands include speaking clearly in person and by telephone, consistently lifting up to 50 pounds, frequent lifting, reaching, stooping, and stair climbing, standing for long periods, and walking long distances during the shift.

Requirements

Minimum high school diploma or GED.
Minimum two years of laundry leadership and laundry operations experience.
Knowledge of daily hotel operations.
Ability to communicate in person and by telephone with a wide variety of individuals; strong verbal and written communication skills.
Ability to maintain confidentiality.
Ability to work with guests who may become irate or upset and demonstrated experience with guest services or relations.
Ability to problem-solve, work as part of a team, and stay organized.
Strong supervisory and organizational skills.
Demonstrated ability to interact effectively with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
Ability to work flexible hours and days, overtime, weekends, and holidays.
Ability to speak clearly and distinctly in person and by telephone.
Ability to consistently lift up to 50 pounds and to perform frequent lifting, reaching, stooping, and stair climbing; ability to stand for long periods and walk long distances during a shift.
Ability to pass a background check and pre-employment drug test; alcohol and illegal drug screening may be required before hiring and during employment.
Ability to work in a no-smoking area and maintain good personal hygiene and a neat, clean, healthy appearance; identification badge and uniform required.

Nice To Haves

College education is desired.

Responsibilities

Operate a full-service laundry efficiently and process soiled hotel bed linens, terry, and food and beverage table linens using laundry machinery according to hotel standards.
Run the laundry-room area efficiently and coordinate with other departments to provide requested linens.
Use daily and weekly occupancy reports to anticipate laundry workload, staffing, and business needs.
Track hours worked and laundry staff productivity, and explain and report when staffing hours need adjustment.
Conduct monthly or quarterly linen and towel inventories to assess items that are lost, torn, or stained.
Monitor weekly chemical consumption and verify that correct chemical orders are placed.
Develop washing methods and formulas for stained loads and ensure linens and towels are washed and dried to standards to reduce waste and damage.
Maintain laundry equipment and coordinate routine maintenance with the Engineering Department.
Clean lint rooms and lint traps daily, direct daily cleaning tasks, and create weekly schedules with rotating tasks for the laundry and chute rooms.
Coach, counsel, and train laundry personnel, including educating the team about fire hazards and proper laundry chemical use.
Work with chemical and machine repair personnel to repair machines and improve quality, standards, productivity, or machine capacity.
Perform other duties as assigned.