Laundry Attendant

Home2 Suites Waycross, GA•Waycross, GA

102d•Onsite

About The Position

The Laundry Attendant provides excellent guest service in an efficient, courteous, and professional manner while following company standards for friendly hospitality and established guidelines and procedures. The role maintains laundry facilities in a clean, orderly condition and is responsible for laundry cleanliness and the use and organization of supplies. The position requires a physical presence at the hotel and is not suitable for remote work. Associates may access guestrooms and property, so honesty, trustworthiness, and passing appropriate security clearances are essential.

Requirements

High school diploma or equivalent.
Honesty and trustworthiness; must pass appropriate security clearances.
Knowledge of proper handling of linens, terry, and supplies with attention to sanitation and cost controls.
Knowledge of laundry room procedures, safety and security measures, training checklist procedures, and materials, supplies, and equipment used in housekeeping.
Ability to work within productivity standards and follow established laundry procedures.
Ability to work independently without direct supervision and as a team member.
Ability to comply with standards, multitask, and remain service-centric.
Ability to communicate professionally with guests and coworkers, including through messages and communication log books.
Ability to learn and use computer systems needed for daily tasks, including Quore and Hotel Effectiveness.
Ability to exercise discretion and maintain guest privacy.
Ability to stand, lift, bend, learn, read, concentrate, think, and communicate.
Ability to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Ability to stand for eight hours and bend, stretch, reach, crawl, and kneel; must be able to see and hear.

Nice To Haves

Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities.

Responsibilities

Receive and sort soiled linens and terry.
Treat stained linens when applicable and salvageable; record damaged or stained items and alert a supervisor when items cannot be treated and must be removed from inventory.
Operate washers and dryers as intended by the manufacturer, including cleaning lint traps, wiping machine exteriors, and requesting maintenance for repairs.
Fold clean terry and linens and stock shelves and storage rooms.
Maintain a clean and organized work area and laundry facilities.
Maintain knowledge of emergency procedures.
Respond promptly to guest requests and inquiries.
Maintain a crisp, clean, professional appearance and follow grooming and uniform standards.
Maintain logs and inventories as scheduled.
Assist with guest issues professionally and hospitably.
Perform other duties as assigned that the associate is capable of performing.