Laundry Attendant

MCR Hotels•Warwick, RI

10d•Onsite

About The Position

The Laundry Attendant supports the hotel’s cleanliness, guest service, product quality, and teamwork standards. The role processes hotel linens through collecting, transporting, sorting, weighing, loading and unloading laundry equipment, folding, storing, and delivering them. The attendant washes and dries linens, towels, and rags; sorts items from laundry carts; folds linens and stocks carts and hotel linen closets as needed. The attendant operates and maintains washing machines and dryers, cleans dryer filters according to instructions and checklists, replenishes cleaning chemicals, and keeps laundry carts, floors, and other back-of-house areas clean and organized. Linens must be stored off the floor. Team members are expected to provide friendly service to guests, support hotel cleanliness throughout the property as needed, complete checklists accurately and on time, communicate professionally, and work collaboratively. This position requires a positive attitude, willingness to learn, ability to follow procedures, and effectiveness in a fast-paced and sometimes stressful environment. The attendant must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. Physical duties regularly involve standing, walking, repetitive hand and wrist motions, and carrying laundry supplies, linens, and other items.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must arrive and clock in on time for each shift and follow the stated clock-in/out and break procedures.
Must provide sufficient notice when calling out, as directed by a supervisor.
Must regularly stand for sustained periods, walk to accomplish tasks or move between work sites, make repetitive wrist, hand, or finger motions, and carry laundry supplies, linens, and other items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Collect, transport, sort, weigh, load, unload, fold, store, and deliver linens as part of the linen-processing operation.
Wash and dry dirty linens, towels, and rags as directed by management.
Remove and sort dirty linens and towels from laundry carts.
Fold linens and towels and stock linen carts as required.
Operate washing machines and dryers.
Clean dryer filters as directed and recorded on checklists, and maintain equipment as trained.
Sweep and mop laundry floors, keeping linens stored off the floor.
Keep laundry carts clean and free of debris and maintain organized, clean back-of-house areas.
Stock linen closets throughout the hotel as applicable.
Replace and replenish cleaning chemicals.
Greet guests warmly and provide friendly service while performing duties.
Complete operational checklists accurately and at designated times and contribute to accurate, timely shift handover reports.
Work collaboratively and communicate clearly and professionally with team members.
Arrive and clock in on time, follow scheduled shift and break clock-in/out procedures, and provide call-out notice as directed.
Perform other job-related duties or assignments as requested by an authorized person.