Laundry Attendant

GEN HOTELS•Viera, FL

53d•Onsite

About The Position

General Hotels Corporation has an immediate opening for a Laundry Attendant to join The Hilton Garden Inn Viera team! The Laundry Attendant is responsible for washing, drying, and folding of all linens and towels to support our guests' experience.

Requirements

Customer Service – Respond promptly to customer needs, requests for service and assistance. Respond to special requests from guests.
Teamwork – Treat people with respect. Keep commitments. Uphold organizational values. Approach all encounters with guests and employees in a friendly, service-oriented manner.
Quality – Demonstrate accuracy and thoroughness; monitor own work to ensure quality.
Quantity – Meet productivity standards and completes work within a timely manner.
Safety and Security – Observe safety and security procedures; report potentially unsafe conditions; use chemicals and equipment properly. Responsible for any assigned keys and for following key control policies.
Dependability – Is consistently at work as scheduled and on time. Arrive at scheduled meetings and appointments on time. Can meet the demands of the industry regarding working holidays and weekends.
Initiative – Ask for and offer help when needed.
Compliance – Comply with health department rules and regulations.

Responsibilities

Wash, dry, and fold all hotel linens and towels.
Properly use all soaps, chemicals, and equipment for cleaning linen and towels.
Clean laundry equipment, vent screens, and drain traps and lint filters.
Maintain and rotate a supply of clean linen and towels.
Assist in the monthly linen and towel inventory.
Keep the laundry room, housekeeping office, and storage areas clean and organized.
Expedite the delivery of linen and requested suite items to room attendants.
Clean rooms when needed or as requested by management.
Accommodate guest special requests courteously.
Answer guest questions regarding hotel facilities and services.
Know and follow all hotel emergency procedures.
Notify manager of any problems with linen.
Answer the housekeeping department telephone.
Complete maintenance work orders and deliver to designated area in a timely manner.
Other duties as assigned.