Laundry Attendant

MCR Hotels•Tempe, AZ

6d•Onsite

About The Position

The Laundry Attendant supports the hotel’s cleanliness, guest service, product quality, and teamwork standards. The role processes linens through collecting, transporting, sorting, weighing, washing, drying, folding, storing, and delivering them. The attendant maintains laundry equipment and the laundry facility, replenishes cleaning chemicals, and stocks linen closets throughout the hotel as applicable. Team members are expected to welcome guests warmly, contribute to guest satisfaction, keep workspaces clean and organized, complete checklists accurately and on time, communicate professionally, and help with cleaning guest rooms or public spaces as needed. The position requires following established procedures, working effectively under pressure, and providing courteous service to guests and coworkers. Employees may also be assigned other job-related duties by an authorized supervisor.

Requirements

Must be 18 years of age or older.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must listen effectively, understand and clarify concerns, and resolve issues raised by coworkers and guests.
Must convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must arrive and clock in on time for every shift and follow scheduled clock-in/out and break procedures; must never work off the clock.
Must provide sufficient notice as directed by a supervisor when calling out for a scheduled shift.
Must be able to meet the position’s physical demands, including sustained standing, walking, repetitive wrist, hand, or finger motions, and carrying laundry supplies, linens, and other items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Collect, transport, sort, weigh, wash, dry, fold, store, and deliver linens.
Remove and sort dirty linens and towels from laundry carts.
Load and unload washers, dryers, and laundry chutes; operate laundry equipment as trained.
Clean dryer filters as directed and maintain equipment according to training and checklists.
Fold linens and towels and stock linen carts as required.
Sweep and mop laundry floors, keep linens off the floor, and keep laundry carts clean and free of debris.
Stock linen closets throughout the hotel, as applicable, and keep back-of-house areas organized and clean.
Replace and replenish cleaning chemicals.
Greet guests warmly and provide friendly service throughout their stay.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Pitch in with cleaning guest rooms and public spaces as needed to help keep the hotel clean, organized, and safe.
Communicate clearly and professionally and collaborate with team members to support guests and hotel operations.
Arrive and clock in on time, follow scheduled break and clock-out procedures, and provide sufficient notice when calling out.