Laundry Attendant

MCR • Houston, TX

3d • $15 - $16

About The Position

Aloft Houston Downtown is seeking a dedicated, driven, detail-oriented Laundry Attendant. The role supports MCR’s standard of providing clean, friendly, well-organized, and safe hotels for guests. The attendant processes, cleans, folds, stores, and delivers hotel linens and towels; operates and maintains laundry equipment; manages cleaning chemicals; and keeps laundry and other back-of-house areas clean and organized.

The role also follows MCR’s universal standards for guest relations, cleanliness, product consistency and quality, and teamwork. Team members are expected to welcome guests courteously, contribute to guest satisfaction, complete operational checklists and handover reports accurately and on time, wear an approved clean uniform and nametag, and collaborate with colleagues. Success is assessed through guest satisfaction and ratings, management reviews, cleanliness inspections, leadership walk-throughs, and checklist tracking.

The position requires a varied schedule that may include evenings, nights, weekends, and holidays. It involves sustained standing and walking, repetitive wrist, hand, and finger movements, and lifting or carrying laundry supplies, linens, and other items. The employer may assign other job-related duties and states that reasonable accommodations may be made for employees with disabilities, absent undue hardship.

Requirements

• Must be at least 18 years of age.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must listen to, understand, clarify, and resolve concerns and issues raised by co-workers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
• Must be able to meet the physical demands of sustained standing and walking, repetitive wrist, hand, and finger motions, and carrying laundry supplies, linens, and other items.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Collect, transport, sort, weigh, load, and unload linens through the laundry process, including use of laundry chutes.
• Wash and dry dirty linens, towels, and rags as directed by management.
• Remove and sort dirty linens and towels from laundry carts.
• Fold linens and towels, stock linen carts, and store and deliver linens as required.
• Understand and operate washing machines and dryers.
• Clean dryer filters as directed and recorded on checklists, and maintain equipment as trained.
• Sweep and mop laundry floors, keep linens off the floor, and keep laundry carts clean and free of debris.
• Stock linen closets throughout the hotel, as applicable, and keep back-of-house areas clean and organized.
• Replace and replenish cleaning chemicals.
• Greet guests warmly and contribute to guest satisfaction; respond to challenging guest situations with hospitality and urgency.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Communicate and collaborate professionally with team members and help meet hotel and guest needs.
• Arrive and clock in on time, follow scheduled break procedures, clock out at the scheduled shift ending time unless directed otherwise, and never work off the clock.
• Provide sufficient notice to the supervisor when calling out for a scheduled shift.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed