Laundry Attendant

MCR Hotels•Abilene, TX

6d•Onsite

About The Position

The Laundry Attendant supports the hotel’s cleanliness, guest service, product consistency, and teamwork standards while processing and maintaining the hotel’s linens. Duties include collecting, transporting, sorting, weighing, washing, drying, folding, storing, and delivering linen, towels, and other laundry items; operating and maintaining laundry equipment; replenishing cleaning chemicals; and keeping laundry facilities, carts, linen closets, and other back-of-house areas clean and organized. The role also requires a friendly, professional approach to guests and coworkers, accurate completion of checklists, and adherence to established procedures and schedules.

Requirements

Must be at least 18 years old.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must arrive and clock in on time and follow scheduled clock-in and clock-out requirements.
Must follow designated break procedures and provide sufficient notice when calling out, as directed by a supervisor.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field.

Responsibilities

Collect, transport, sort, weigh, load, and unload laundry, including use of laundry chutes.
Wash and dry dirty linens, towels, rags, and other items as directed by management.
Remove and sort dirty linens and towels from laundry carts.
Fold linens and towels, stock linen carts, and store and deliver processed laundry.
Operate washing machines and dryers; clean dryer filters as directed and maintain equipment as trained.
Sweep and mop laundry floors, keep linens off the floor, and keep laundry carts clean and free of debris.
Stock linen closets throughout the hotel, as applicable, and keep back-of-house areas clean and organized.
Replace and replenish cleaning chemicals.
Greet guests warmly and contribute to guest satisfaction; assist with guest concerns as appropriate.
Complete operational checklists accurately and on time, and provide accurate shift handover reports.
Wear an approved, clean uniform and nametag and maintain grooming standards.
Communicate clearly and professionally and collaborate with coworkers to support hotel operations.