Laundry Attendant

MCR Hotels•Chandler, AZ

19d•Onsite

About The Position

The Laundry Attendant processes hotel linens through all stages of laundry operations, including collecting, transporting, sorting, weighing, washing, drying, folding, storing, and delivering them. The role also involves operating and maintaining laundry equipment, keeping the laundry facility and other back-of-house areas clean and organized, replenishing cleaning chemicals, and stocking linen closets as applicable. The position follows MCR’s universal standards for cleanliness, friendly guest service, product consistency, and teamwork. Team members are expected to greet guests warmly, contribute to guest satisfaction, complete operational checklists accurately and on time, provide accurate shift handover reports, wear an approved clean uniform and nametag, and work collaboratively. Team members may also be asked to help clean guest rooms or public areas as needed. The role requires a varied schedule that may include evenings, nights, weekends, and holidays. Physical demands include sustained standing and walking, repetitive wrist, hand, and finger movements, and carrying laundry supplies, linens, and other items. The employer may assign other job-related duties. Reasonable accommodations may be made for employees with disabilities absent undue hardship.

Requirements

Must be at least 18 years old.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must effectively listen to, understand, clarify, and resolve concerns and issues raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must arrive and clock in on time for each shift and follow clock-in/out and break procedures.
Must provide sufficient notice as directed by the supervisor when calling out for a scheduled shift.
Must be able to meet the position’s physical demands, including sustained standing, walking, repetitive wrist, hand, and finger motions, and carrying laundry supplies, linens, and other items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Collect, transport, sort, weigh, load, and unload linens using washers, dryers, and laundry chutes; fold, store, and deliver processed linens.
Wash and dry dirty linens, towels, rags, and similar items as directed by management.
Remove and sort dirty linens and towels from laundry carts.
Fold linens and towels and stock linen carts as required.
Understand and operate washing machines and dryers.
Clean dryer filters as directed and recorded on checklists, and maintain equipment as trained.
Sweep and mop laundry floors, store linens off the floor, and keep laundry carts clean and free of debris.
Stock linen closets throughout the hotel, as applicable, and keep back-of-house areas clean and organized.
Replace and replenish cleaning chemicals.
Greet guests warmly and use their names when possible; contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Communicate clearly, honestly, and professionally and collaborate with coworkers to meet guest and business needs.
Pitch in with cleaning guest rooms and public spaces as needed.
Arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and clock in and out for breaks as scheduled.
Provide sufficient notice to the supervisor when calling out for a scheduled shift.
Perform other job-related duties and follow job-related instructions as assigned.