Laundry Attendant

MCR Hotels•Kansas City, KS

20d•Onsite

About The Position

The Laundry Attendant processes, cleans, folds, stores, and delivers hotel linens, towels, rags, and related items. The role includes operating and maintaining laundry equipment, keeping the laundry facility and other back-of-house areas clean and organized, replenishing cleaning chemicals, and stocking hotel linen closets as applicable. All team members are expected to support guest satisfaction, spotless cleanliness, consistent quality, and teamwork. This includes welcoming guests warmly, contributing to clean and safe spaces, completing checklists accurately and on time, communicating professionally, and working beyond traditional role boundaries when needed to support guests and the business. The position requires a positive attitude, willingness to learn, ability to follow established procedures, and effectiveness in a fast-paced, high-pressure environment. The employee must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. Physical duties include sustained standing, walking, repetitive hand and wrist motions, and carrying laundry supplies, linens, and other items.

Requirements

Must be at least 18 years old.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must be able to perform essential physical duties, including sustained standing, walking, repetitive wrist, hand, and finger motions, and carrying laundry supplies, linens, and other items.
Must arrive and clock in on time for each shift and follow the employer's timekeeping and call-out procedures.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Collect, transport, sort, weigh, load, and unload linens through the laundry process, including use of laundry chutes, washers, and dryers.
Wash and dry dirty linens, towels, and rags as directed by management.
Remove and sort dirty linens and towels from laundry carts.
Fold linens and towels and stock linen carts as required.
Operate washing machines and dryers; clean dryer filters as directed and recorded on checklists; maintain equipment as trained.
Sweep and mop laundry floors, store linens off the floor, and keep laundry carts clean and free of debris.
Stock linen closets throughout the hotel as applicable.
Replace and replenish cleaning chemicals.
Keep back-of-house areas clean and organized and help clean guest rooms and public spaces as needed.
Greet guests warmly and support guest satisfaction, including handling challenging guest situations with hospitality and urgency.
Complete operational checklists accurately and on schedule, and provide accurate, timely shift handover reports.
Communicate clearly and professionally and collaborate with other team members.
Arrive and clock in on time, follow scheduled break procedures, clock out at the scheduled shift end unless otherwise directed, and provide sufficient notice for call-outs.