Latvian Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy Group

16d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated and customer-focused Latvian-speaking professional to join a leading Customer Support Services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for Latvian speakers looking for Latvian-speaking jobs abroad, offering a dynamic work environment, exceptional career development prospects, and a comprehensive relocation package to make your move to Bulgaria as seamless as possible. This role represents a premium opportunity for a rewarding Latvian Speaking Jobs In Bulgaria position in Bulgaria.

Requirements

• Native or fluent Latvian language skills, both spoken and written, are essential for this role.
• Valid EU passport (mandatory requirement for all applicants).
• A good working knowledge of English is required for internal communication and training purposes.
• Comfortable working on-site in Sofia, Bulgaria, and eager to embrace an international professional environment.

Nice To Haves

• Previous experience in Customer Support Services, call centre operations, or a client-facing role is advantageous but not strictly required.
• Strong interpersonal and communication skills, with a genuine commitment to delivering outstanding customer experiences.

Responsibilities

• Deliver high-quality customer support to Latvian-speaking clients via phone, email, and live chat, ensuring a consistently positive customer experience.
• Handle customer enquiries, troubleshoot issues, and provide accurate, timely resolutions in line with company service level agreements.
• Document all customer interactions, feedback, and case details accurately within the customer relationship management (CRM) system.
• Collaborate closely with cross-functional teams to escalate complex cases and ensure swift, effective resolution for customers.
• Maintain a thorough understanding of client products, services, and policies in order to provide informed and professional guidance.
• Actively contribute to team performance targets, including customer satisfaction scores, first-contact resolution rates, and response time metrics.
• Identify patterns in customer feedback and communicate insights to team leaders to support continuous service improvement initiatives.
• Uphold the highest standards of professionalism, empathy, and brand representation in every customer interaction.

Benefits

• Competitive Monthly Salary, benchmarked to reflect your skills and experience.
• Fully Paid Training to ensure you are set up for success from day one.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package, including your flight to Sofia, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus to reward your hard work and dedication.
• €1,500 Signing Bonus (one-time payment) awarded to all new hires joining the team.
• A structured career development pathway within a thriving international Customer Support Services organisation.
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed