Language Access Implementation Manager

City of New York•New York City, NY

About The Position

ABOUT THE CAMPAIGN FINANCE BOARD The Campaign Finance Board is a nonpartisan, independent city agency that empowers New Yorkers to have a greater impact on their elections. Our mission is to make local democracy more open, transparent, and equitable by removing barriers to participation. We make it easier for New Yorkers to vote, meaningfully support candidates for city office, and run for office themselves. NYC Votes, our voter engagement initiative, meets people where they are to share trustworthy election information and help New Yorkers make a plan to vote. We publish the citywide Voter Guide, which delivers information about candidates directly to voters’ doors. Our public matching funds program ensures small contributions can make a big difference, allowing regular people to run for office by relying on the support of other regular people, not just wealthy donors and special interests. And we lift the veil on how candidates raise and spend money, increasing transparency and accountability in local government. We believe that when every New Yorker is empowered to participate meaningfully in elections, candidates will better reflect the communities they serve, elected leaders will be more accountable to the public, and New Yorkers will have a democracy they can truly trust. ABOUT THE DEPARTMENT The Public Affairs division promotes the agency’s key role in equipping all candidates and voters to power a fairer and more open democracy in New York City. We engage New Yorkers, inform them about elections, and boost their civic participation in the democratic process. Within Public Affairs, the Language Access Unit is responsible for ensuring that meaningful and intentional language access is provided to NYC voters and candidates. The unit renders languages services (translation, localization, transcreation, spoken interpretation, over-the-phone interpretation, and ASL/CART), and it leads the agency’s language access implementation strategy. JOB DESCRIPTION Reporting to the Director of Language Access, this role will manage the development and implementation of language access strategies across all the CFB’s public-facing programs and ensure that the agency is in compliance with language access legal mandates, including the Voting Rights Act, Local Law 30 and Local Law 48. The person in this role will play a key role in advancing the CFB’s strategic goals to increase New Yorkers’ participation in the city’s public matching funds program, and provide information to New Yorkers that is accessible, relevant, and helpful. This is an exciting opportunity for a language access professional who wants to help make local government more accessible and responsive to the needs of immigrant communities in New York City who speak language other than English.

Requirements

Knowledge of federal, New York State and New York City language access laws.
Knowledge of language services best practices.
MS Office, Teams, OneDrive, Sharepoint, & Slack.
Project management systems, such as Monday.com, Asana, and/or Microsoft Project.
Professional native fluency in at least one of the following languages: Arabic, Bengali, Chinese (any spoken or written variant), French, Haitian Creole, Korean, Russian or Urdu.
Excellent verbal, written and interpersonal communication skills
Advanced research skills.
Strong presentation and public speaking skills.
Superior time management and prioritization skills
Strong critical thinking skills, ability to think creatively, adaptable to new approaches and provide innovative solutions to intricate problems.
Delegation, leadership and empathy, ensuring that work styles and perspectives are considered and understood.
Reliable and self-directed team member with a strong ability to identify and propose solutions to unexpected obstacles and challenges.
Ability to synthetize information, feedback and edits from multiple stakeholders and ensure that they are executed accurately.
Self-starter who can take initiative and work both individually and collaboratively as part of a team.
Able to work well under pressure and effectively prioritize tasks to keep team members focused amidst shifting timelines and needs.
Understanding of and commitment to language justice.
Commitment to expanding accessibility and civic engagement for New Yorkers with limited English proficiency.
A bachelor’s degree from an accredited college including or supplemented by at least twelve-semester credits (or the equivalent of twelve-semester credits) in accounting, auditing, business or public administration, computer science, economics, finance, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related area of study and one year of satisfactory full-time experience in accounting, auditing (including compliance or investigative auditing), business or public administration, business analysis, computer science, database administration, economics, finance, fiscal or economic management or research, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related field; or
A four-year high school diploma or its educational equivalent and five years of experience as described in “1” above; or
Education and/or experience equivalent to “1” above.

Nice To Haves

3-5 years’ experience managing language access programs or initiatives.
Experience directly providing, managing or coordinating language services.
Understanding of and commitment to advancing language justice amongst immigrant communities in New York City.
Experience working with limited English speaking (LEP) immigrant communities in New York City.

Responsibilities

Manage agency compliance with language access Local Law 30, the Voting Rights Act and Local Law 48 mandates.
Lead the update, revision, and implementation of the CFB’s 3-year Language Access Implementation Plan (LAIP).
Manage and support agencywide strategies to embed and improve language access in the CFB’s public-facing programs.
Analyze language access data and reports to recommend and implement strategies to mitigate gaps.
Manage program monitoring and evaluation systems, such as the language access maturity model, to assess the program’s progress.
Create and maintain language access legal repositories to ensure staff have up-to-date information on federal, state and local language access laws and policies.
Develop and execute language access trainings and presentations for divisions, units and teams that lead or manage public-facing programs.
Serve as the point person to manage technical assistance and capacity building work to share best practices and advance language access at the CFB.
Manage, develop and maintain guidance materials, tools, and training to support professional and organizational development around language access.
Co-lead the creation and implementation of language access feedback systems with internal staff and external partners to collect and assess language access concerns, such as gaps in services and/or quality.
If needed, hire, onboard and supervise 1 additional staff member to support language access technical assistance & capacity building.
Support the language services team, as needed.
Provide support to the language services team by staffing multilingual events, supporting services coordination and/or addressing language services needs during emergencies or busy election seasons.