Language Access Implementation Manager

City of New York•New York City, NY

About The Position

The Campaign Finance Board (CFB) is a nonpartisan, independent city agency dedicated to making local democracy more open, transparent, and equitable by empowering New Yorkers to participate more meaningfully in elections. The Public Affairs division, specifically the Language Access Unit, is responsible for ensuring that meaningful language access is provided to NYC voters and candidates through translation, interpretation, and leading the agency’s language access implementation strategy. This role will report to the Director of Language Access and will manage the development and implementation of language access strategies across all CFB public-facing programs, ensuring compliance with legal mandates such as the Voting Rights Act, Local Law 30, and Local Law 48. The position is crucial for advancing the CFB’s goals of increasing participation in the public matching funds program and making information accessible to New Yorkers who speak languages other than English.

Requirements

Knowledge of federal, New York State and New York City language access laws.
Knowledge of language services best practices.
Proficiency in MS Office, Teams, OneDrive, Sharepoint, & Slack.
Experience with project management systems, such as Monday.com, Asana, and/or Microsoft Project.
Professional native fluency in at least one of the following languages: Arabic, Bengali, Chinese (any spoken or written variant), French, Haitian Creole, Korean, Russian or Urdu.
Excellent verbal, written and interpersonal communication skills.
Advanced research skills.
Strong presentation and public speaking skills.
Superior time management and prioritization skills.
Strong critical thinking skills, ability to think creatively, adaptable to new approaches and provide innovative solutions to intricate problems.
Delegation, leadership and empathy, ensuring that work styles and perspectives are considered and understood.
Reliable and self-directed team member with a strong ability to identify and propose solutions to unexpected obstacles and challenges.
Ability to synthesize information, feedback and edits from multiple stakeholders and ensure that they are executed accurately.
Self-starter who can take initiative and work both individually and collaboratively as part of a team.
Able to work well under pressure and effectively prioritize tasks to keep team members focused amidst shifting timelines and needs.
Understanding of and commitment to language justice.
Commitment to expanding accessibility and civic engagement for New Yorkers with limited English proficiency.
A bachelor’s degree from an accredited college including or supplemented by at least twelve-semester credits (or the equivalent of twelve-semester credits) in accounting, auditing, business or public administration, computer science, economics, finance, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related area of study and one year of satisfactory full-time experience in accounting, auditing (including compliance or investigative auditing), business or public administration, business analysis, computer science, database administration, economics, finance, fiscal or economic management or research, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related field; OR a four-year high school diploma or its educational equivalent and five years of experience as described above; OR education and/or experience equivalent to the above.

Nice To Haves

3-5 years’ experience managing language access programs or initiatives.
Experience directly providing, managing or coordinating language services.
Understanding of and commitment to advancing language justice amongst immigrant communities in New York City.
Experience working with limited English speaking (LEP) immigrant communities in New York City.

Responsibilities

Manage agency compliance with language access Local Law 30, the Voting Rights Act and Local Law 48 mandates.
Lead the update, revision, and implementation of the CFB’s 3-year Language Access Implementation Plan (LAIP).
Manage and support agencywide strategies to embed and improve language access in the CFB’s public-facing programs.
Analyze language access data and reports to recommend and implement strategies to mitigate gaps.
Manage program monitoring and evaluation systems, such as the language access maturity model, to assess the program’s progress.
Create and maintain language access legal repositories to ensure staff have up-to-date information on federal, state and local language access laws and policies.
Develop and execute language access trainings and presentations for divisions, units and teams that lead or manage public-facing programs.
Serve as the point person to manage technical assistance and capacity building work to share best practices and advance language access at the CFB.
Manage, develop and maintain guidance materials, tools, and training to support professional and organizational development around language access.
Co-lead the creation and implementation of language access feedback systems with internal staff and external partners to collect and assess language access concerns, such as gaps in services and/or quality.
If needed, hire, onboard and supervise 1 additional staff member to support language access technical assistance & capacity building.
Support the language services team, as needed.
Provide support to the language services team by staffing multilingual events, supporting services coordination and/or addressing language services needs during emergencies or busy election seasons.