Implementation Manager

Manulife • Waterloo, ON

20h • Hybrid

About The Position

Reporting to the Manager, Plan Sponsor Services, the Implementation Manager (IM) supports our distribution partners in the delivery of value-added benefits and superior service to Plan Advisors/Consultants and Plan Sponsors during the quote, finalist, implementation and warranty period. This team routinely collaborates with internal service providers such as Customer Experience, Underwriting, and Service Delivery.

Requirements

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside
• Excellent oral and written communication skills along with strong negotiation skills preferred
• Thorough knowledge of Group Pension products and services.
• Proficiency in all Microsoft Office products.
• Ability to influence decision makers at all levels
• Ability to think critically, analyze quantitative and qualitative data, and make recommendations to help clients identify opportunities for effective plan design
• Strong customer-facing skills including expectation management, communication skills, information management
• Ability to drive issues through the organization
• Strong organization and time management skills
• Demonstrated experience in presentation skills, negotiating commitments, turnaround times, etc. with various other line areas
• Proven ability to determine business priorities, meet goals, manage high volumes of work and work collaboratively within team and across multiple teams.
• Excellent analytical, problem solving, interpersonal, organizational and time management skills.
• Previous experience with a project management role/approach. (PMP an asset)

Nice To Haves

• PMP an asset

Responsibilities

• Support Distribution partners in the acquisition of new business; including in finalist presentations and implementation meetings.
• Primary contact for the client during new issue implementation phases.
• The IM has the overall accountability for the relationship with the client during the implementation, ensuring the needs, expectations and timelines set out in the project are being met.
• Coordinates and facilitates all client and internal project team meetings (virtual or live) including the maintaining of action items and meeting minutes
• Support group pension clients in driving adoption of our digital tools and experiences among their plan members
• Works with the client and implementation team to obtain plan details, clarify requirements, and establish delivery dates for tasks in the project.
• Optimizes the plan's activities, as it relates to implementation and administration, providing recommendations on plan design, service options, technology solutions, and any ongoing administration needs to the client.
• Provides direction and solutions during client discussion regarding plan set-up, eligibility, contractual and administrative information.
• Creates implementation schedules and modifies during the implementation as required; ensuring that any downstream impacts of changes are clearly articulated, understood and carried out by each impacted area.
• Has overall accountability for ensuring the implementation goes smoothly and meets the client's expectations.
• Manages the implementation project, ensuring tasks are being completed, timelines are being met, resources are available, and assisting with reducing any roadblocks

Benefits

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• holidays
• vacation
• personal
• sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed