Implementation Manager

UVeye•Houston, TX

15h•Remote

About The Position

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are looking for a highly organized and proactive Implementation Manager to own the post-sales lifecycle for our dealership partners. You will manage the full implementation journey of UVeye’s scanning systems, ensuring technical milestones are met and dealership teams are empowered for day-one success. Your mission is to turn complex technical deployments into seamless, value-driven experiences for our clients.

Requirements

At least 4 years of proven experience managing the onboarding and implementation of hardware solutions for dealerships.
Experience working with dealerships, with a solid understanding of how a service lane operates.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Excellent communication and interpersonal skills to effectively liaise with clients and internal teams.
Knowledge of site preparation requirements such as networking, electrical systems, and construction is a plus.
Proficiency with project management tools (e.g., SalesForce, Monday.com, Asana, or similar) and standard office software.
Proactive and solutions-oriented with exceptional attention to detail.
Demonstrates a high level of assertiveness and persistence in their approach to making phone calls to maintain frequent outreach, ensuring follow-ups are completed promptly and efficiently.
Strong problem-solving skills and the ability to adapt to evolving client needs.
Team player with a collaborative mindset and a customer-focused approach.
Strong presentation and PowerPoint skills to communicate plans, updates, and key milestones effectively.

Nice To Haves

Knowledge of site preparation requirements such as networking, electrical systems, and construction is a plus.

Responsibilities

Serve as the primary point of contact for automotive dealership clients from contract signature through installation completion.
Host group calls to guide clients through site readiness requirements, including CAD review, network, electrical, and construction requirements.
Tracking of client’s open deliverables through completion using various internal tools.
Provide expertise and hands-on support to dealerships in developing internal processes tied to the successful implementation and integration of UVeye systems.
Collaborate with the Operations team to develop optimal hardware placement designs and comprehensive installation plans.
Facilitate cross-functional communication between clients, Operations, and other internal teams to ensure alignment on project goals.
Develop and manage detailed installation schedules, ensuring clear communication with all stakeholders.
Coordinate logistics and ensure all necessary resources, documentation, and approvals are in place before installation begins.
Anticipate and address potential challenges, maintaining proactive communication to keep projects on track.
Ensure a smooth transition to the Customer Success Manager (CSM) post-installation by providing all necessary documentation, project details, and client information.
Facilitate a formal handover meeting to align on client expectations, system status, and next steps for ongoing success and support.