Implementation Manager

SafelyYou

18h • Remote

About The Position

SafelyYou’s passionate mission is to empower safer, more person-centered care across senior living through world-leading AI, industry-changing hardware, and remote expert clinicians, significantly improving outcomes for residents while increasing peace of mind for families and reducing costs for communities.

Originating in 2015 as the doctoral research of CEO George Netscher—and inspired by his own family's experience with Alzheimer's disease—SafelyYou was spun out of UC Berkeley’s Artificial Intelligence Research Lab, one of the top five AI research groups in the world. And today, our company is solving critical challenges in senior living, from resident falls and ER visits to staffing concerns, length of stay, and NOI. All helping ensure that communities can focus on improved care for residents while still reaching their financial goals.

SafelyYou is one of five most innovative fall technologies referenced in the Senate Falls Report (2019), a winner of the McKnight’s Tech Partner of the Year, and has been named to Fortune’s Impact 20 list, which recognizes companies making people’s lives better through innovation.

Requirements

• 3+ years of experience as an Onboarding Manager, Implementation Manager, or Project Manager preferably in a startup environment
• Strong organizational skills with the ability to deliver on multiple projects at a time
• Experience in identifying inefficient processes and implementing improvements
• Solid technical troubleshooting and problem-solving skills
• Top notch communication skills with the ability manage multi-stakeholder projects
• Experience in implementing technology in environments that require networking knowledge
• Experience architecting solutions and integrations for a diverse set of customers
• Willingness to travel up to 25% of the time - ideally with your own vehicle
• Ability to occasionally lift heavy equipment

Responsibilities

• Act as the SafelyYou advocate, ensuring a smooth customer experience from the late stage sales cycle through the launch of services
• Serve as the primary point of contact for internal and external customers, ensuring alignment on the solutions that meet their specific requirements
• Effectively communicate with various levels of stakeholders within an account serving as the main point of contact between SafelyYou and community locations throughout implementation
• Successfully manage a portfolio of implementation projects to deliver results on time, on schedule, and within budgets
• Lead virtual and onsite tours, and travel as needed, to understand technical requirements for project planning, resourcing, logistics, and project execution for installation of sensor, networking equipment, and servers
• Collaborate closely with other teams, documenting and designing the Scope of Work with accurate technical and implementation details
• Work cross-functionality with other SY departments: clinical success, account management/sales, AI, engineering, marketing, and finance to ensure customers needs are met from closed/won to go live
• Support communities throughout the onboarding process, coordinating and leading weekly status calls, discussing opt-in/consent strategies, creating user accounts, education and training of SY Services, and providing technical platform support
• Conduct weekly training sessions with communities and other stakeholders to ensure the community is ready and prepared to go live
• Manage procurement of the needed materials per project by working with supply chain to ensure delivery of materials is within desired timeframe
• Actively drive projects forward and overcome daily challenges while providing the best customer experience possible
• Maintain the highest level of communication and empathy with our customers, the residents, and installation teams to the cause of making a positive impact
• Training with installation vendors on expectations of the implementation and review of completed work to meet the necessary quality requirements
• Remote support during implementation of equipment for the installer or other remote contacts
• Support post-implementation troubleshooting as-needed

Benefits

• Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision
• 401k Program
• Monthly Education, Well-being & WFH stipends
• Non-accrual PTO
• Growth Potential
• Company Retreats
• Medical & Family/Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed