Implementation Manager

Onit, Inc.

23h • $87,500 - $87,500

About The Position

As an Implementation Manager, you’ll be responsible for delivering successful client projects by blending project management expertise, technical execution, and client partnership. You’ll work directly with clients to uncover requirements, configure workflows, and design and implement integrations such as APIs and flat-file based import utilities. Beyond execution, you’ll help clients prepare their teams for new processes, manage testing cycles, and ensure readiness for go-live. The role is ideal for someone who enjoys both the client-facing aspects of consulting and the technical problem-solving involved in implementation.

Requirements

• Bachelor’s degree or equivalent experience.
• 3+ years in software implementation, consulting, or legal operations.
• Strong client communication and stakeholder management skills.
• Ability to manage multiple projects with competing priorities.
• Problem-solving mindset with strong attention to detail.
• Comfortable working across time zones and with global clients.
• Data migration experience, including transformation, validation, and reconciliation.
• Ability to troubleshoot integration and workflow issues.
• Familiarity with Salesforce, Jira, Confluence, Excel, and project management tools.
• Familiarity with enterprise legal management (ELM), spend management, or CLM systems.

Nice To Haves

• Experience configuring APIs and other integrations a plus.

Responsibilities

• Lead end-to-end software implementation projects, from requirements gathering through go-live.
• Configure system workflows, reporting, and integrations (APIs, flat-file data imports, data migrations).
• Manage project plans, timelines, and deliverables, keeping stakeholders informed and aligned.
• Support client testing activities and ensure system readiness for launch.
• Provide regular status updates, documentation, and risk assessments.
• Collaborate with cross-functional teams (Sales, Product, Engineering, Support) to resolve issues and align on deliverables.
• Accurately track project time and activities to support utilization goals and reporting.
• Support change management activities by helping clients prepare their teams for new workflows and technology.
• Monitor utilization and budget adherence across assigned projects.
• Contribute to continuous improvement of implementation processes, tools, and templates.

Benefits

• Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.
• Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
• Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
• Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
• Income Protection: 100% employer-paid life and disability insurance.
• Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
• Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
• Community Engagement: One paid volunteer day each year to give back to the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees