Implementation Manager

Vital Care Infusion Services•Phoenix, AZ

About The Position

Recognized as a “Best Place to Work Modern Healthcare” – Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters. Vital Care is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations. The Implementation Manager acts as a key liaison between franchise partners and Vital Care Infusion Services, ensuring all onboarding activities are completed in alignment with Vital Care policies, state regulations, and ACHC accreditation standards. This role collaborates closely with franchisees to establish vendor partnerships, coordinate weekly cross-functional check-in calls, and guide them through critical milestones—including real estate acquisition, construction, Board of Pharmacy approvals, and ACHC accreditation. Additionally, the Implementation Manager provides ongoing consultative support and educational development to ensure long-term success and compliance.

Requirements

Prior experience in roles involving infusion pharmacy.
Excellent organizational and communication skills.
Excellent teaching skills and ability to demonstrate and communicate critical procedures to pharmacy professionals.
Strong business acumen with the ability to quickly grasp issues and understand strategy and demonstrated ability to work independently and make good business decisions.
Demonstrated process and project ownership orientation with the ability to manage priorities and meet time commitments.
Ability to eﬀectively collaborate and communicate project status with onboarding teams and Company leadership.
Highly skilled communicator in verbal, written, and oral presentation of information.
Demonstrated analytical, quantitative, and organizational skills, providing the ability to analyze progress, identify trends and anomalies, and recommend needed improvements.
Solution-oriented and resourceful, demonstrates excellent problem-solving and customer service skills.
Proﬁcient in MS Oﬃce Suite and demonstrated ability to work eﬀectively within Word, Excel, PowerPoint, and other Program Management systems.
High school diploma/associate degree or equivalent.

Nice To Haves

Bachelor’s Degree in Healthcare, Business, Communications, or related degree preferred.
Prior experience in roles involving infusion pharmacy operations, regulatory compliance, and accreditation preferred.
Project Management experience preferred.

Responsibilities

Lead and manage the end-to-end onboarding process for new pharmacy franchisees.
Ensure all onboarding milestones are met according to onboarding timelines, Vital Care policies, and regulatory standards.
Serve as the primary point of contact for franchisees throughout the onboarding phase.
Coordinate weekly cross-functional calls to gather key updates, oversee onboarding progress, and ensure alignment with established timeline objectives.
Coordinate with other Vital Care departments to ensure successful communication and timeline achievement.
Guide franchisees through regulatory processes, including obtaining state Board of Pharmacy licenses and meeting all state and federal requirements.
Coordinate activities, document preparation, and physical space set up for ACHC surveys.
Connect franchise with key preferred vendors for staffing, real estate selection, and other required services. Facilitate communication and obtain regular updates while ensuring the franchise is compliant with Vital Care processes and procedure.
Coordinate with the franchise contact to ensure all licensure, accreditation, software, and physical requirements are in place.
Troubleshoot and resolve issues quickly and effectively, while also following the outlined escalation process.
Provide feedback and insights to leadership on recurring challenges or client needs.
Facilitate and manage franchises within the company’s project management system.
Engage in consistent and timely follow-up communications with franchise partners using various media platforms (i.e., text, email, Microsoft Teams).
Identify and mitigate risks that could impact compliance or service delivery.
Communicates and provides reports to leadership as requested.
Follows and abides by all company policies and procedures.
Other duties as assigned.

Benefits

Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
Paid time off, personal days, and company-paid holidays.
Paid Paternal Leave.
Volunteerism Days off.
Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
401(k) matching and tuition reimbursement.
Employee assistance programs include mental health, financial and legal.
Rewards programs offered by our medical carrier.
Professional development and growth opportunities.
Employee Referral Program.