Manager, Implementation

Extensiv • Sandy, UT

1d • $115,000 - $125,000 • Hybrid

About The Position

Extensiv is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through our unrivaled network of more than 2,000 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms we allow modern merchants and brands to fulfill demand anywhere with superior flexibility and scale without painful platform migrations.

The Role:

As the Manager of Implementation, you will assist the Director of Implementation in leading a team of Implementation Managers who own the success of our customers during the implementation process. If you are ready to come to work for one of the fastest-growing companies in the logistics industry, we want to talk to you!
Enabling customers to get up-and-running on our platform quickly and successfully is the first critical factor in our customer’s journey. Our team of implementation specialists set up and train users from all backgrounds and technical abilities, in warehouses of all types and sizes, with operational structures and workflows that range from simple to complex.
This very high-performing team is quickly expanding, and we are looking for someone to take the team to the next level. If you love coaching and mentoring others and are an absolute rock star at leading implementation teams in a fast-paced SaaS world – apply!

Requirements

• 2+ years experience leading implementations ideally in a b2b SaaS environment
• 2+ years experience leading people
• Process-oriented and obsessively organized
• Ability to work in a very fast-paced, constantly evolving, team environment

Nice To Haves

• Working knowledge of warehouse operations and Warehouse Management Systems and/or Logistics is a big plus (not required)

Responsibilities

• Be a change agent – the Manager of Implementation works towards optimizing current processes, removing obsolete ones, and creating new processes in the spirit of ensuring our customers journey provides a quick time to value.
• Manage team allocation to ensure each team member has a manageable workload and reallocate resources as necessary.
• Act as an escalation point for the team and customers if/when issues arise.
• Report key KPIs and employee performance to the Director of Implementation
• Specifically work closely with the Sales team to appropriately manage customer expectations throughout the implementation or consulting engagement.
• Specifically work closely with the Customer Success Managers to ensure customers continue to be successful and are retained over their lifetime.
• Specifically work with Product and Software Development to ensure product feedback from customers is shared and incorporated into our product roadmap.
• Establish clearly defined goals, objectives, responsibilities, competencies and development plans for each member on the team.
• Retain and recruit a world class implementation team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees