Landside Agent

Tulsa Airports Improvement Trust•Tulsa, OK

5d•Onsite

About The Position

Tulsa Airports Improvement Trust (TAIT), which operates Tulsa International Airport (TUL) and Tulsa Riverside Airport (RVS), is hiring a Landside Agent. Under general supervision, the Landside Agent helps maintain a safe, secure, and convenient landside airport environment. The role focuses on roadway operations and ground transportation, including active passenger loading and unloading and managing vehicle traffic. The agent helps ensure airport safety and security regulations and ground transportation policies are followed while assisting the public tactfully and helpfully. The position pays $18.17 per hour. The work takes place primarily outdoors in varied weather conditions, with occasional indoor work. The position may require occasional emergency call-backs and availability for any shift, including nights, weekends, and holidays. It is classified as safety sensitive and is subject to drug and alcohol testing, including random testing. Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks.

Requirements

High school graduation or a General Educational Development Certificate (GED).
Ability to communicate effectively in difficult situations and write legibly.
Ability to follow verbal and written instructions.
Ability to understand and influence customer or public behavior to achieve job objectives and promote action or understanding.
Demonstrated ethics and integrity, openness to new ideas and challenges, and drive and purpose.
Valid Oklahoma Driver's License.
Ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge.
Ability to work any shift, including nights, weekends, and holidays.
Ability to meet the physical requirements, including frequent standing and walking on hard surfaces for extended periods and occasional lifting, carrying, pushing, and pulling up to 50 pounds.
Vision, speech, and hearing sufficient to perform essential tasks.
Subject to drug and alcohol testing, including random testing, as a safety-sensitive employee.

Nice To Haves

Post-high-school training, certification, and experience in safety and security.
Customer relations experience.

Responsibilities

Help enforce active-loading curb management on upper and lower drives to support safe, efficient pedestrian and vehicle traffic flow.
Coordinate passenger traffic and assist the traveling public, including providing alternatives to curbside parking.
Observe and report unattended baggage and suspicious situations to the appropriate law enforcement personnel.
Direct traffic in congested and emergency areas; help clear space for emergency vehicles and notify dispatch of first-responder locations during medical emergencies.
Operate a two-way radio to transmit and receive information about traffic, emergencies, lost and found issues, and flight information.
Inspect airport roadways for hazards, traffic congestion, and proper signage.
Enforce airport rules and regulations relating to ground transportation and security activities.
Work independently and exercise sound judgment and decision-making.
Communicate with customers, employees, and contractors to answer questions about traffic, parking, travel directions, and complaints.
Report incidents, safety hazards, security breaches, and maintenance problems to the appropriate department.
Work and communicate frequently with airport law enforcement officers.
Maintain regular, punctual attendance and perform other assigned duties related to airport safety and security.