Landside Agent

Tulsa Airports Improvement Trust•Tulsa, OK

6d•Onsite

About The Position

Tulsa Airports Improvement Trust (TAIT), which operates Tulsa International Airport (TUL) and Tulsa Riverside Airport (RVS), is hiring a Landside Agent. Under general supervision, the agent maintains a safe, secure, and convenient landside airport environment, with primary responsibility for roadway operations and ground transportation activities, including passenger loading and unloading and vehicular traffic. The role supports active curb loading, airport safety and security regulations, and ground transportation policies while interacting with the public in a tactful and helpful manner. The position calls for a responsive, service-oriented approach and a commitment to TUL’s SOAR core values: Safety, Opportunity, Attitude, and Responsibility. The job pays $18.17 per hour. TAIT describes its culture as inclusive and collaborative, with a focus on work/life balance and stability. The role is safety sensitive and subject to drug and alcohol testing, including random testing.

Requirements

High school graduation or a General Educational Development Certificate (GED).
Ability to communicate effectively in difficult situations and write legibly.
Ability to follow verbal and written instructions.
Ability to understand and influence the behavior of customers or the public to achieve job objectives and promote action or understanding.
Demonstrated ethics and integrity, openness to new ideas and challenges, and drive and purpose.
Valid Oklahoma Driver's License.
Ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge.
Ability and willingness to work any shift, including nights, weekends, and holidays.
Ability to meet the physical requirements of the role, including frequent extended standing and walking, and occasional handling of loads up to 50 pounds.
Must comply with applicable drug and alcohol testing requirements, including random testing.

Nice To Haves

Post-high-school training, certification, and experience in safety and security.
Customer relations experience.

Responsibilities

Help enforce active-loading curb management on upper and lower drives to support safe, efficient pedestrian and vehicle traffic flow.
Coordinate passenger traffic as needed and assist the traveling public, including offering alternatives to curb parking.
Observe and report unattended baggage and suspicious situations to the appropriate law enforcement personnel.
Direct traffic in congested and emergency areas; help clear space for emergency vehicles and notify dispatch of first-responder locations during medical emergencies.
Operate a two-way radio to send and receive information about traffic, emergencies, lost and found matters, and flight information.
Inspect airport roadways for hazards, traffic congestion, and proper signage.
Enforce airport rules and regulations relating to ground transportation and security activities.
Work independently and exercise sound judgment and decision-making.
Answer customer, employee, and contractor questions and complaints about traffic, parking, and travel directions.
Report incidents, safety hazards, security breaches, and maintenance problems to the appropriate department.
Work and communicate frequently with airport law enforcement officers.
Maintain regular, punctual attendance and perform other assigned duties related to airport safety and security.