Landscaping Account Manager

Level Green Landscaping•Glen Burnie, MD

12d

About The Position

Level Green Landscaping is hiring a Landscaping Account Manager for its Howard County market, including Columbia, Ellicott City, Elkridge, Fulton, and North Laurel. The role manages landscape maintenance accounts and serves as the primary client contact, building long-term relationships and delivering exceptional service. The Account Manager works with operational and business development teams to ensure service quality, identify opportunities, and support accurate project estimates. The position also includes client communication during winter weather events and assistance with on-site snow removal operations.

Requirements

At least two years of experience in landscaping and/or grounds maintenance.
At least two years of account management or customer service experience.
Authorized to work in the United States.
Valid U.S. government state-issued driver's license and satisfactory driving record.
At least 21 years of age.
Able to work Saturdays and in inclement weather.
Sufficient knowledge of native plants in the DC/Maryland/Virginia metropolitan area.
Sales experience in landscaping, grounds maintenance, or a related industry working closely with property management and commercial real estate.
Experience interacting with and selling to senior-level managers in commercial real estate or related industries.
Above-average proficiency with computer operations and CRM systems.
Articulate written and verbal communication skills.
Ability to manage time and workload effectively and autonomously.

Responsibilities

Serve as the primary point of contact for clients and build long-lasting relationships while exceeding client expectations.
Manage and grow a portfolio of landscape maintenance accounts.
Collaborate with operational teams to ensure high-quality service delivery.
Advise clients on potential site enhancements and propose work to achieve sales goals.
Communicate proactively with internal and external decision-makers and influencers.
Conduct site walkthroughs with clients to ensure quality and service expectations are met or exceeded.
Resolve client concerns promptly and professionally to support contract renewal and customer retention.
Collaborate with the Business Development Team to identify opportunities within existing accounts and assist with accurate estimates for new projects.
Manage client communications during winter weather events and assist with on-site snow removal operations.