Landlord Support Specialist

HOM • Phoenix, AZ

12d

About The Position

The Landlord Support Specialist coordinates tasks related to occupancy and participation across several HUD housing programs. Rather than managing a participant caseload, the specialist performs assigned functions for program participants in coordination with Housing Specialists and other HOM team members. Duties are allocated among team members at the discretion of the Landlord Support Supervisor and Director, Landlord Relations, and all team members are expected to be capable of performing the described duties. This is a non-exempt position.

The specialist supports landlords and property managers with existing HOM-assisted tenancies; reviews housing actions, rent and lease documentation, and compliance records; coordinates lease renewals and rent-related activities; helps resolve payment issues; maintains accurate records; and works across departments to support timely lease-ups, successful tenancies, effective landlord relationships, and program compliance. The role manages a high-volume workload of 750–800 cases or items, as stated in the posting.

HOM, Inc. is a national leader in housing assistance programs, dedicated to ending homelessness in Arizona through housing. The organization describes its work as advancing communities where everyone can have a home.

Requirements

• Proficiency in Microsoft Office 365 applications, including SharePoint, OneDrive, Teams, Planner, Outlook, Word, and Excel.
• Strong organizational skills and aptitude for project management and multitasking across concurrent projects.
• Knowledge of the Arizona Residential Landlord & Tenant Act.
• Strong interpersonal and communication skills.
• Ownership of work processes and outcomes; excellent people skills and ability to work with a wide range of personalities.
• Ability to think strategically and tactically to accomplish goals.
• Ability to manage change while working as part of a team.
• Problem-solving ability and adaptability to unexpected challenges.
• Ability to lift up to 30 pounds regularly.
• Must pass a background check consistent with role responsibilities and compliance requirements.
• Ability to handle sensitive and confidential information, including PII and PHI, in accordance with organizational policies.
• Demonstrate performance and attributes in HOM Inc.’s four Competency Model focus areas: Emotional Intelligence, Expertise, Ethics, and Excellence.
• Current Arizona Driver’s License.
• Current automobile insurance.
• Flexibility to support additional duties as assigned.
• Understanding of and commitment to Housing First principles in ending homelessness.
• High school diploma or GED equivalent required.
• Successful candidates must complete a short behavioral and cognitive assessment before advancing to an interview.

Nice To Haves

• Experience in residential property management, real estate, or housing.
• Associate’s and/or bachelor’s degree.

Responsibilities

• Serve as a primary point of contact for landlords and property managers with existing HOM-assisted tenancies, responding to concerns and coordinating resolution with internal teams.
• Review and process RFTAs for initial lease-ups, participant moves, and other housing actions, ensuring required documentation and applicable program requirements are met.
• Review landlord, ownership, payee, banking, and compliance documentation for accuracy and consistency; coordinate verification, updates, or requests for additional information with Landlord Engagement.
• Conduct rent reasonableness determinations for initial lease-ups, participant moves, lease renewals, rent increases, and other required actions using current rental market data and comparable units.
• Communicate rent reasonableness findings and negotiate proposed rents with landlords when necessary to meet market and program requirements.
• Coordinate lease renewals and other lease-related activities, including landlord outreach, rent and lease changes, renewal and non-renewal documentation, approvals, and collection and review of executed lease agreements.
• Initiate payment holds, notices, or other escalation actions when documentation or program requirements are not satisfied within established timelines.
• Review lease and tenancy information for accuracy and consistency with household and program requirements; coordinate changes, discrepancies, and unresolved issues with landlords, Housing Specialists, and other HOM team members.
• Review housing assistance payment activity, payment holds, and related records to identify and help resolve issues affecting accurate and timely landlord payments.
• Maintain accurate and timely records in required HOM systems.
• Manage a high-volume caseload of 750–800, as stated in the posting.
• Maintain priorities, deadlines, and follow-up responsibilities while collaborating across HOM departments.
• Work with landlords and property managers to keep property and unit availability accurate and current in Padmission Connect and other applicable HOM systems.
• Conduct regular debarment checks for compliance.
• Perform other related duties and responsibilities assigned to support departmental operations and program requirements.
• Participate in the Predictive Index assessment and related trainings and implementation.

Benefits

• Medical, dental, and vision benefits.
• Employee assistance programs for physical and mental well-being.
• Monthly chair massages and employee wellness program events and challenges.
• Retirement savings with employer matching and opportunities for financial planning.
• Life, disability, and accident insurance.
• Generous paid time off.
• 13 paid National holidays.
• Employee-driven Culture Committee activities and events.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED