Landlord Engagement Coordinator

All Chicago Making Homelessness History•Chicago, IL

4d•$47,009 - $62,370•Hybrid

About The Position

The Landlord Engagement Coordinator is a key member of the Chicago Rents team, helping expand housing options for individuals and families in Chicago’s homeless response system. The role provides housing location services, conducts unit inspections, and develops collaborative relationships with landlords and property managers across Chicago. The Coordinator works with tenants, landlords, and property management companies to support successful housing placements. Responsibilities include virtual and in-person inspections to assess compliance with federal, state, local, and program-specific housing standards, as well as ongoing outreach, education, and engagement with property partners. The position is based in Chicago, Illinois, with a hybrid/in-office schedule, and reports to the Program Manager, Chicago Rents. It is a non-exempt, full-time position.

Requirements

Bachelor’s degree in public policy, public administration, social work, business administration, or a related discipline, or equivalent experience.
At least three years of experience in property management, housing management, real estate, social services, project management, or a related field.
Experience in group training or facilitation and working with diverse populations.
Excellent professional writing and verbal communication skills.
Strong organizational, conflict resolution, and computer literacy skills.
Ability to work collaboratively and contribute to a positive team environment.
Goal-oriented, with strong interpersonal skills.
Integrity, a strong work ethic, and professional presence.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Reliable personal transportation for travel to multiple locations within Chicago.
Commitment to preventing and ending homelessness in Chicago and supporting individuals experiencing housing instability.

Nice To Haves

Experience with homeless services and housing programs.
Knowledge of Fair Housing laws, housing issues, tenant-landlord relations, and the Chicago Residential Landlord and Tenant Ordinance (RLTO).

Responsibilities

Build and sustain relationships with landlords, property managers, and housing partners to expand access to safe, affordable units for program participants.
Maintain an updated unit and partner database.
Support development of outreach and marketing materials, including brochures, mailings, presentations, and digital content, to recruit and retain landlords.
Provide housing search and location services, including identifying available units, coordinating viewings, and supporting the unit process.
Collaborate with internal and external partners to support smooth housing transitions and successful tenancy outcomes.
Conduct virtual and in-person unit inspections to assess compliance with applicable federal, state, local, and program-specific standards.
Communicate inspection results, corrective actions, and follow-up expectations to landlords, property managers, and tenants.
Investigate concerns involving housing conditions, tenant damages, or owner neglect, and document findings according to program protocols.
Develop working knowledge of relevant housing regulations and contribute to materials that support partner compliance and education.
Collaborate with external partners, under the direction of the Program Manager, on reviews and related processes.
Respond professionally and effectively to inquiries, concerns, and complaints.
Follow internal workflows and processes related to quality assurance, communication, individualized workplans, and monitoring.
Participate in team meetings and annual professional development plans.
Represent All Chicago in professional settings and demonstrate commitment to its mission and homelessness response priorities.