Engagement Coordinator

CONNECTICUT COMMUNITY CARE INC•Bristol, CT

6d•$30 - $35•Onsite

About The Position

The Engagement Coordinator creates meaningful, age-respectful opportunities reflecting residents’ individual interests, histories, abilities, preferences, and goals. Working closely with the Program Manager and Assistant to the Program Manager, the role helps residents stay connected with one another, purposeful activities, and their communities. Duties are largely performed on-site in a large apartment building with a group of 12–15 professional women who are part of a religious community. The employee performs duties in a manner that supports the organization’s mission to identify choices and provide services that help people of all ages, abilities, and incomes live at home. The role supports day-to-day community operations and resident engagement. Responsibilities include coordinating schedules, communications, services, meals, transportation, supplies, and program logistics; assisting residents with technology and routine requests; and communicating concerns to the appropriate staff or providers. The coordinator helps plan and deliver social, educational, recreational, wellness, cultural, and community activities while respecting residents’ independence and choices. The position also provides administrative backup and may provide trained support for assigned after-hours or urgent community needs. An associate’s or bachelor’s degree is preferred, though relevant experience may be considered in lieu of a degree. Prior administrative, operational, or community support experience is strongly preferred. Experience with adults across the continuum of aging, social services, senior living, or a related field is an asset. A valid driver’s license, reliable transportation, and current automobile insurance are required.

Requirements

Associate’s or bachelor’s degree preferred; relevant experience may be considered in lieu of a degree.
Prior experience in an administrative, operational, or community support role strongly preferred.
Experience working with adults across the continuum of aging, in social services, senior living, or a related field is an asset.
Strong organizational skills and ability to manage multiple priorities, track details, and follow through on tasks.
Clear and professional written and verbal communication skills.
Sound judgment, patience, discretion, and commitment to resident confidentiality.
Comfort with email, shared calendars, basic computer applications, virtual meeting platforms, and online resources.
Ability to work independently and as part of a collaborative team.
Reliable transportation, valid driver’s license, and current automobile insurance required.

Nice To Haves

Helpful but not required: experience in administrative or office support.
Helpful but not required: experience in scheduling, records management, or customer service.
Helpful but not required: experience in adult services, social services, senior living, or hospitality.
Helpful but not required: experience in event or community programming.
Helpful but not required: experience in transportation or volunteer coordination.

Responsibilities

Assist the Program Manager with day-to-day community operations, scheduling, communication, recordkeeping, and follow-up.
Coordinate congregate meals and help foster opportunities for social connection.
Maintain calendars for resident appointments, aide schedules, programs, transportation, meetings, and other community activities.
Coordinate housekeeping, meal preparation, transportation, vendors, and other direct services.
Monitor the scheduling and quality of direct services and promptly communicate concerns or changes to the appropriate Sage Care Navigator or provider.
Assist residents with technology, including email, Zoom, transportation applications, and other online resources.
Arrange transportation and, when needed, accompany residents to routine medical appointments, meetings, outings, and other activities.
Maintain inventories and coordinate purchases of household, personal, and communal supplies; maintain receipts and expense documentation.
Support required financial recordkeeping and participate in relevant meetings when requested.
Meet with Sage Care Navigators at least twice monthly to support communication and continuity of resident care.
Provide trained backup support for after-hours or urgent community needs when assigned.
Get to know residents individually, including their interests, preferences, abilities, histories, and goals.
Support planning meaningful opportunities for socialization, learning, recreation, wellness, culture, and community involvement.
Assist with on-site programs, outings, virtual programs, guest speakers, performances, educational opportunities, and special events.
Coordinate program logistics, including registrations, reservations, transportation, supplies, room setup, vendor communication, and resident reminders.
Research community resources, speakers, programs, and low-cost opportunities that reflect residents’ interests.
Encourage participation while respecting each resident’s independence, preferences, and right to choose.
Help evaluate participation and feedback to strengthen future programming.
Maintain a warm, respectful, visible, and approachable presence within the community.
Communicate schedules, events, meetings, announcements, and changes clearly to residents.
Respond to routine resident questions and requests and ensure appropriate follow-through.
Recognize and communicate emerging concerns or unmet needs to the Program Manager, Engagement Coordinator, or Sage Care Navigator as appropriate.
Provide reliable backup for routine administrative and coordination responsibilities during planned or unexpected absences.
Maintain clear documentation and communication to support smooth handoffs and continuity.