Landlord Support Specialist

HOM, INC.•Phoenix, AZ

13d

About The Position

The Landlord Support Specialist coordinates tasks related to occupancy and participation in several HUD housing programs. Rather than managing a caseload of participants, the specialist performs assigned program functions for participants in coordination with Housing Specialists and other HOM team members. Duties are divided among Landlord Support Specialists at the discretion of the Landlord Support Supervisor and Director, Landlord Relations, with the expectation that all team members can perform the listed duties. This is a non-exempt position. The specialist serves as a primary contact for landlords and property managers, supports lease-ups and tenancy activities, reviews documentation and payment records, conducts rent reasonableness determinations, and maintains accurate records and program compliance. The role manages a high-volume caseload of 750–800 and requires coordination across HOM departments to support timely lease-ups, successful tenancies, and effective landlord relationships.

Requirements

Proficiency in Microsoft Office 365 applications, including SharePoint, OneDrive, Teams, Planner, Outlook, Word, and Excel.
Strong organizational skills and aptitude for project management and multitasking across concurrent projects.
Knowledge of the Arizona Residential Landlord & Tenant Act.
Strong interpersonal and communication skills.
A strong sense of ownership of work processes and outcomes.
Excellent people skills and ability to work well with a wide range of personalities.
Ability to think strategically and tactically to accomplish goals.
Ability to manage change while working as part of a team.
Problem-solving ability and adaptability to unexpected challenges.
Ability to lift up to 30 pounds regularly.
Must pass a background check consistent with role responsibilities and compliance requirements.
Ability to handle sensitive and confidential information, including PII and PHI, in accordance with organizational policies.
All team members must take the Predictive Index Behavioral Assessment and participate in related trainings and implementation.
Demonstration of attributes in HOM Inc.’s Competency Model focus areas: Emotional Intelligence, Expertise, Ethics, and Excellence.
Current Arizona driver’s license.
Current automobile insurance.
Flexibility to support additional duties as assigned.
Understanding of and commitment to Housing First principles in ending homelessness.
High school diploma or GED equivalent required.

Nice To Haves

Experience in residential property management, real estate, or housing.
Associate’s and/or bachelor’s degree.

Responsibilities

Serve as a primary point of contact for landlords and property managers with existing HOM-assisted tenancies, providing responsive support and coordinating with internal teams to resolve concerns.
Review and process RFTAs for initial lease-ups, participant moves, and other housing actions, ensuring documentation and program requirements are met.
Review landlord, ownership, payee, banking, and compliance documentation for accuracy and consistency; coordinate verification, updates, or additional information with Landlord Engagement.
Conduct rent reasonableness determinations for lease-ups, moves, renewals, rent increases, and other required actions using current market data and comparable units; communicate findings and negotiate proposed rents when necessary.
Coordinate lease renewals and other lease-related activities, including landlord outreach, rent and lease changes, renewal and non-renewal documentation, approvals, and collection and review of executed lease agreements.
Initiate payment holds, notices, or other escalation actions when documentation or program requirements are not satisfied within established timelines.
Review lease and tenancy information for accuracy and consistency with household and program requirements; coordinate changes, discrepancies, or unresolved issues with landlords, Housing Specialists, and other HOM team members.
Review housing assistance payment activity, payment holds, and related records to identify and help resolve issues affecting accurate and timely landlord payments.
Maintain accurate and timely records within required HOM systems.
Manage a high-volume caseload of 750–800.
Maintain priorities, deadlines, and follow-up responsibilities while collaborating across HOM departments to support timely lease-up, successful tenancies, landlord relationships, and program compliance.
Perform other related duties and responsibilities assigned to support departmental operations and program requirements.
Work with landlords and property managers to maintain accurate and current property and unit availability within Padmission Connect and other applicable HOM systems.
Conduct regular debarment checks to ensure compliance.