Laboratory Technical Supervisor

Loretto Hospital•Chicago, IL

4h•$75,000 - $90,000

About The Position

The Laboratory Technical Supervisor supports technical workflows across the laboratory, serving as the CLIA Technical Supervisor for all laboratory specialties, the general supervisor for Immunohematology/Blood Bank, and the technical consultant for point-of-care testing (POCT). The supervisor responds to Medical Technologists’ inquiries, assists with troubleshooting, and trains staff to follow standard operating procedures. The role also performs routine and complex diagnostic testing on various specimen types while maintaining regulatory compliance. This position coordinates with laboratory managers, nursing units, staff, patients, and clinicians to support effective collaboration between the laboratory and other hospital departments. The role contributes to accurate clinical diagnosis and high-quality patient care, and supports the care, comfort, and healing of patients. The supervisor works as a generalist across clinical laboratory sections and provides technical, quality, operational, and information-technology support. Responsibilities include staff scheduling and competency, quality management, equipment and assay oversight, regulatory and proficiency-testing compliance, process improvement, laboratory systems support, and covering bench assignments as needed. The role works under general direction and refers matters to a superior when interpretation of organizational policies or goals is required.

Requirements

Master’s degree in chemical, physical, biological, or clinical laboratory science, or medical technology, from an accredited institution, with at least two years of laboratory training and/or experience in high-complexity testing; or a bachelor’s degree in chemical, physical, or biological science, or medical technology, from an accredited institution, with at least four years of laboratory training and/or experience in high-complexity testing.
Undergo documented competency assessment for testing personnel using the six procedures specified by the Department of Health and Human Services Centers for Medicare & Medicaid Services for all testing performed.
Demonstrate the ability to make some independent judgments, assemble facts, identify variations from standard procedures, and plan actions to meet general objectives.
Demonstrate the knowledge and skills needed to provide care appropriate to the age and developmental needs of patients served.
Demonstrate general accountability, working under broad policies and objectives and referring matters to a superior when interpretation of organizational policies or goals is necessary.
Meet the specified physical demands, including frequent standing, walking, hand and finger use, reaching, stooping, kneeling, crouching or crawling, and talking or hearing; occasional sitting; and lifting or moving up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally.
Have vision abilities including close, distance, color, and peripheral vision, and depth perception.

Nice To Haves

MLS, MT, or MLT certification, or equivalent certification from ASCP or AMT.

Responsibilities

Work as a generalist in all sections of the clinical laboratory.
Complete staff schedules and provide coverage during shortages or staff absences.
Work with stakeholders to ensure point-of-care testing meets quality and regulatory requirements.
Complete quality assurance and performance improvement activities for laboratory and point-of-care clinical staff.
Initiate laboratory layout and setup, primarily for high-complexity testing.
Maintain team cohesion, mentor staff, delegate responsibilities, and help ensure schedules are maintained.
Participate in the quality management system, management of adverse outcomes and nonconformities, onsite surveys, survey-result management, and proficiency testing.
Engage in continuous process and service improvement.
Manage maintenance, validation, calibration, technical troubleshooting, and technical decision-making.
Ensure quality control and maintenance of laboratory equipment.
Monitor CAP proficiency-testing schedules and compliance.
Evaluate process improvements and recommend changes based on technical, quality, and efficiency considerations.
Provide information-technology support and technical direction for the laboratory.
Maintain policies and procedures for staff competency assessment and provide remedial training or continuing education when needed.
Hold staff accountable for technical responsibilities and ensure corrective actions for identified deficiencies are completed and documented.
Monitor daily, weekly, and monthly technical assays and report findings to the Administrative Director, Laboratory.
Cover bench assignments as needed and maintain proficiency and competency in technical operations.
Report concerns about test quality or safety to the Administrative Director, Laboratory.
Ensure supplies are ordered in a timely manner.
Follow the Laboratory Information System validation process and software development methodology to build, qualify, and validate systems.
As an application subject-matter expert, work with infrastructure teams to implement and support systems.
Work with the Administrative Director, Laboratory and other staff to deploy systems and authorize IT validation and system administration procedures.
Coordinate with infrastructure teams to ensure appropriate backups of laboratory systems.
Troubleshoot and resolve end-user issues involving laboratory systems and applications.
Contact vendors as needed to troubleshoot and resolve technical issues.
Create application user accounts in accordance with administration procedures.
Develop processes, standard operating procedures, and data-storage requirements to ensure regulatory compliance.
Complete other duties as assigned by the Administrative Director, Laboratory.
Monitor routine test performance, result recording and reporting, intermediate results, quality-control records, proficiency-testing results, and preventive-maintenance records.
Observe instrument maintenance and function checks; assess test performance, problem-solving, time management, quality improvement, safety, teamwork, service focus, and professional growth.
Accurately identify patient specimens, process and report testing according to orders, follow the patient-results read-back policy, and complete testing accurately within established time limits.
Follow infection-control policies, including hand washing, and initiate troubleshooting of instrument problems.
Demonstrate knowledge and skills for care appropriate to the age and developmental needs of patients served, including neonates, pediatric, adolescent, and geriatric patients.