Laboratory Practice Representative III - Phlebotomist

University of Maryland Faculty Physicians • Columbia, MD

3d

About The Position

Performs front desk and phlebotomy duties in an ambulatory laboratory setting. Work includes demographic and insurance registration, scheduling patients or verifying insurance information, collecting phlebotomy specimens, and conducting sample quality checks. The role requires full certification in patient registration and phlebotomy, along with other duties as assigned.

The position applies knowledge of FPI practices, payer contracts, policies, and best practices. It supports provider scheduling and patient pre-visit activities, handles patient payments and encounter documentation, and obtains and verifies demographic and insurance information as part of the revenue cycle. It also follows relevant organizational and departmental procedures, promotes positive guest relations, and confirms that written orders match specimen labels.

The posting describes a total rewards package supporting employee health, life, career, and retirement. The salary range is described as the low and high end of the employer's range; actual salary depends on factors including location, skills, work experience, market conditions, internal equity, responsibilities, education, training, and other qualifications.

Requirements

• Must be fully certified in patient registration and phlebotomy.
• Completion of an accredited program in Phlebotomy.
• More than 10 years of phlebotomy experience.
• 3–4 years of medical office experience.
• General understanding and application of basic accounting principles.
• PC proficiency.
• Strong customer service skills.
• Accurate data entry skills.
• Current knowledge of payer requirements for referrals and pre-authorization.
• Knowledge of a computerized billing system.

Nice To Haves

• High school diploma or general education degree (GED) preferred.

Responsibilities

• Perform front desk and phlebotomy duties in an ambulatory laboratory setting.
• Complete demographic and insurance registration, schedule patients, and/or verify insurance information.
• Collect phlebotomy specimens and conduct quality checks of samples.
• Apply knowledge of FPI practices, payer contracts, policies, and best practices.
• Manage provider schedules and schedule appointments accurately and effectively.
• Communicate patient responsibilities and other pre-visit information, including obtaining referrals and bringing co-payments, identification, and insurance cards.
• Collect co-payments and outstanding balances and post payments accurately and efficiently in the GE Front Desk Credit Card Module.
• Obtain and verify patient demographic and insurance information to support payment for services rendered.
• Observe and apply relevant FPI and departmental policies and procedures.
• Promote positive guest relations and communicate courteously with patients and referral sources.
• Confirm that written orders on requisitions match specimen labels.
• Perform other duties as assigned.

Benefits

• The employer offers a total rewards package supporting employee health, life, career, and retirement; further details are available through the linked employee benefits page.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED