Laboratory District Manager

EPIC Health System•Southfield, MI

About The Position

EPIC Health is seeking an experienced Laboratory District Manager to oversee the operational performance, quality, compliance, and growth of its point-of-care and non-point-of-care laboratory services across Michigan. The role leads laboratory operations across multiple locations and works closely with the Laboratory Director, Technical Consultants, clinical leadership, and support departments. Regular travel throughout Michigan is required. The manager provides operational oversight for physician office laboratories, specimen collection sites, core laboratory operations, and referral testing. The position is responsible for standardizing workflows and procedures; maintaining regulatory compliance and audit readiness; overseeing quality systems, testing workflows, staffing, equipment, and vendor coordination; and ensuring timely reporting of routine, STAT, and critical results. The role also leads planning and implementation for new laboratory locations, expansions, relocations, services, equipment, and technologies. It manages operational KPIs, quality metrics, workforce performance, budgets, labor utilization, inventory, and supply costs. The manager recruits, coaches, and develops laboratory leaders and staff, and partners with clinical operations and executive leadership to support organizational goals. This is a full-time position reporting to the Director of Operations – Diagnostics. Background checks are required.

Requirements

Bachelor's degree in Medical Laboratory Science, Biological Science, Healthcare Administration, Business Administration, or a related field, or equivalent experience.
At least 5 years of progressive laboratory or diagnostics operations leadership experience, including multi-site management.
Experience overseeing point-of-care and non-point-of-care laboratory operations.
Strong knowledge of CLIA, COLA, LARA, CMS, OSHA, MDHHS, laboratory quality systems, and waived, moderate, and high-complexity testing.
Experience managing laboratory operations, staffing, quality programs, equipment, inventory, budgeting, and vendor relationships.
Strong project management, analytical, organizational, and leadership skills.
Proficiency with Athena EHR, Laboratory Information Systems (LIS), point-of-care platforms, Microsoft Office, and related healthcare technologies.
Ability to travel throughout Michigan.
Background check required.

Nice To Haves

Medical Laboratory Scientist (MLS/MT) or similar laboratory certification.
Experience supporting multiple CLIA certificates and healthcare service lines.
Lean Six Sigma, project management, or continuous improvement experience.
Experience with laboratory growth initiatives, new service implementation, and operational expansion.

Responsibilities

Provide operational oversight for EPIC Health laboratory services throughout Michigan, including physician office laboratories, specimen collection sites, core laboratory operations, and referral testing.
Lead Laboratory Managers, Laboratory Leads, and laboratory personnel across multiple locations.
Standardize workflows, policies, and operating procedures across laboratory sites.
Conduct site visits, operational reviews, Gemba walks, and performance audits.
Partner with the Laboratory Director and Technical Consultants to support safe, compliant laboratory operations.
Ensure ongoing compliance with CLIA, COLA, LARA, CMS, OSHA, MDHHS, and applicable laboratory regulations.
Oversee quality control, proficiency testing, competency assessments, equipment maintenance, calibrations, and documentation.
Investigate quality events, specimen errors, and operational issues, and implement corrective and preventive actions.
Maintain audit readiness and manage regulatory inspections.
Oversee specimen collection, accessioning, testing workflows, result reporting, and referral laboratory operations.
Ensure reliable staffing, scheduling, cross-training, and operational continuity across sites.
Maintain laboratory equipment uptime through preventive maintenance and vendor coordination.
Monitor turnaround times and ensure timely reporting of routine, STAT, and critical results.
Lead operational planning for new laboratory locations, expansions, relocations, and service implementations.
Evaluate new tests and service lines for clinical value, operational feasibility, regulatory requirements, reimbursement, and financial impact.
Coordinate implementation of equipment, instrumentation, workflows, and laboratory technologies.
Develop project plans, monitor milestones, manage risks, and ensure successful execution.
Develop and monitor operational KPIs, quality metrics, workforce performance, and financial performance.
Manage labor utilization, inventory, supply costs, vendor relationships, and operational budgets.
Identify efficiency improvements while maintaining quality and patient care.
Recruit, onboard, mentor, coach, and develop Laboratory Managers, Leads, and laboratory staff.
Conduct performance evaluations, leadership development, succession planning, and ongoing coaching.
Foster accountability, teamwork, innovation, and continuous improvement.
Partner with clinical operations and executive leadership to achieve organizational goals.
Use data and KPIs to drive decision-making and continuous improvement.