About The Position

The Laboratory Assistant provides general laboratory services, including greeting patients, entering test orders, collecting blood, transporting specimens, processing samples before analysis, and distributing samples for in-house testing or referral to reference laboratories. Blood collection may take place at off-site facilities and requires driving a personal or Riverview-provided vehicle. The position responds to questions and collection requests from off-site facilities, nursing units, physician offices, and reference laboratories about test orders, specimen requirements, and reporting. It also performs clerical and computer tasks related to patient samples and maintains appropriate collection and testing supplies at the hospital and other healthcare facilities. The schedule is 8-hour shifts from 8:00 a.m. to 4:30 p.m., Monday through Friday, with a regular rotating weekend and holiday schedule. The role performs CLIA-waived testing as trained and applicable, supports employee training and orientation, and carries out other duties as assigned.

Requirements

  • High school diploma.
  • Experience with data entry, medical terminology, and customer service, or an equivalent combination of education and experience providing comparable job knowledge.
  • BLS certification through the American Heart Association within 30 days of hire.
  • Valid driver’s license, proof of insurance, and a clean driving record are required when using a personal vehicle to transport specimens.
  • Maintain a personal vehicle in good working order and comply with the Vehicle Safety Policy when using it for specimen transport.

Nice To Haves

  • Phlebotomy certificate.
  • Associate degree in chemical, physical, or biological sciences and at least one year of full-time laboratory training or experience, or both.
  • One to two years of previous laboratory or phlebotomy experience.

Responsibilities

  • Provide customer-focused service in support of the hospital’s mission.
  • Respond courteously and professionally to questions about laboratory services, including specimen requirements, turnaround times, reference ranges, and reporting protocols.
  • Collect STAT, timed, and routine venous and capillary blood specimens from off-site facilities and hospital inpatients and outpatients according to laboratory procedures.
  • Instruct patients in the proper collection and handling of non-blood specimens.
  • Generate and review collection lists and pending logs in the Laboratory Information System (LIS), and contact nursing units and off-site facilities to track pending collected and uncollected specimens.
  • Transport specimens from outside facilities using a personal or Riverview-provided vehicle; meet applicable driver, insurance, vehicle-condition, and vehicle-safety policy requirements.
  • Stock phlebotomy supplies on inpatient units and fill supply orders for off-site facilities.
  • Receive, identify, enter, verify, document, centrifuge, distribute, prepare, review, and store specimens as required for testing and referral, including communicating with technical staff to support timely results.
  • Review orders for completeness and enter patient test orders in the LIS.
  • Check Medicare orders for diagnosis and medical necessity, notify physicians or representatives when documentation does not meet LMRP criteria, and obtain an ABN before collection when necessary.
  • Recognize issues in laboratory ordering, testing, or reporting operations and take corrective action or notify the area coordinator or department manager.
  • Perform and document daily temperature and function checks for assigned areas and take corrective action when results are outside acceptable limits.
  • Use personal protective equipment in accordance with hospital and laboratory policies.
  • Comply with applicable departmental and hospital policies and procedures, including attendance, punctuality, safety, waste disposal, dress code, and Standards of Excellence.
  • Treat others respectfully, sensitively, and pleasantly, and fulfill commitments to team members.
  • Perform CLIA-waived testing in accordance with CLIA ’88 standards, as trained and applicable.
  • Assist with new employee training and orientation, and train staff on Medical Necessity Guidelines.
  • Perform other duties as assigned.
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