About The Position

The Laboratory Assistant provides general laboratory services, including greeting patients, entering test orders, collecting blood, transporting specimens, processing specimens before analysis, and distributing samples for in-house testing or shipment to reference laboratories. The role responds to inquiries and collection requests from off-site facilities, nursing units, physician offices, and reference laboratories about test orders, specimen requirements, and reporting. It also performs clerical and computer tasks related to patient samples and maintains collection and testing supplies at healthcare facilities and the main hospital. The schedule is 10:00 a.m.–6:30 p.m., with eight-hour shifts Monday through Friday and a rotating weekend and holiday schedule. Blood collection may involve visiting off-site facilities and driving a personal or Riverview-provided vehicle. The position performs CLIA-waived testing as trained and applicable, supports staff training and orientation, and carries out other assigned duties.

Requirements

  • High school diploma.
  • Experience with data entry, medical terminology, and customer service, or an equivalent combination of education and experience providing comparable job knowledge.
  • BLS certification through the American Heart Association within 30 days of hire.
  • Valid driver’s license, proof of insurance, and a clean driving record when using a personal vehicle for specimen transport.
  • Maintain a personal vehicle in good working order and follow the Vehicle Safety Policy when using it.
  • Work a regular rotating weekend and holiday schedule.

Nice To Haves

  • Phlebotomy certificate.
  • Associate degree in chemical, physical, or biological sciences, and at least one year of full-time laboratory training or experience, or both.
  • One to two years of previous laboratory or phlebotomy experience.

Responsibilities

  • Provide customer-focused service in support of the hospital’s mission.
  • Respond professionally and courteously to questions about laboratory services, specimen requirements, turnaround times, reference ranges, and reporting protocols.
  • Collect STAT, timed, and routine venous and capillary blood specimens from off-site facilities and hospital inpatients and outpatients according to laboratory procedures.
  • Instruct patients in the proper collection and handling of non-blood specimens.
  • Generate and review collection lists and pending logs in the Laboratory Information System (LIS), and contact nursing units and off-site facilities to track pending specimens.
  • Transport specimens from outside facilities using a personal vehicle or a Riverview-provided vehicle; maintain required vehicle documentation and comply with vehicle safety requirements.
  • Stock phlebotomy supplies on inpatient nursing units and fill supply orders for off-site facilities.
  • Receive, identify, enter, document, centrifuge, distribute, prepare, and store specimens according to laboratory procedures and testing requirements.
  • Communicate with technical staff to support efficient turnaround of results and review surgical specimens and requisitions for accuracy and completeness.
  • Review orders for completeness and enter test orders in the LIS.
  • Check Medicare orders for diagnosis and medical necessity; notify physicians or their representatives when information does not meet applicable LMRP criteria, and obtain an ABN before collection when necessary.
  • Recognize laboratory ordering, testing, and reporting problems; take appropriate corrective action or notify the area coordinator or department manager.
  • Perform and document daily temperature and function checks for assigned areas and take corrective action when results are outside acceptable limits.
  • Use personal protective equipment and follow hospital and laboratory policies, including safety, waste disposal, attendance, punctuality, dress code, and Standards of Excellence.
  • Perform CLIA-waived testing in accordance with CLIA ’88 standards, as trained and applicable.
  • Assist with new employee training and orientation, and train staff on Medical Necessity Guidelines.
  • Perform other duties as assigned.
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