About The Position

The Laboratory Assistant provides general laboratory services, including greeting patients, entering test orders, collecting blood, transporting and processing specimens, and distributing samples for in-house testing or shipment to reference laboratories. The role responds to inquiries and collection requests from off-site facilities, nursing units, physician offices, and reference laboratories concerning test orders, specimen requirements, and reporting. It also performs clerical and computer tasks related to patient samples and maintains collection and testing supplies at healthcare facilities and the main hospital. The position works 8-hour shifts from 9:00 a.m. to 5:30 p.m., Monday through Friday, with a regular rotating weekend and holiday schedule. Specimen transportation from off-site facilities requires use of either a personal vehicle or a Riverview-provided vehicle. Employees using a personal vehicle must provide proof of insurance and a valid driver's license, maintain a clean driving record and keep the vehicle in good working order in accordance with the Vehicle Safety Policy.

Requirements

  • High school diploma.
  • Experience with data entry, medical terminology, and customer service, or an equivalent combination of education and experience providing comparable job knowledge.
  • BLS certification through the American Heart Association within 30 days of hire.
  • For off-site specimen transportation in a personal vehicle: valid driver's license, proof of insurance, clean driving record, and a vehicle maintained in good working order.
  • Ability to work a regular rotating weekend and holiday schedule.

Nice To Haves

  • Phlebotomy certificate.
  • Associate degree in chemical, physical, or biological sciences, and at least one year of full-time laboratory training or experience, or both.
  • One to two years of previous laboratory or phlebotomy experience.

Responsibilities

  • Provide customer-focused laboratory service and respond professionally to inquiries about laboratory services, specimen requirements, turnaround times, reference ranges, and reporting protocols.
  • Collect STAT, timed, and routine venous and capillary blood specimens from off-site facilities and hospital inpatients and outpatients, following laboratory standard operating procedures.
  • Instruct patients on proper collection and handling of non-blood specimens.
  • Generate and review collection lists and pending logs in the Laboratory Information System (LIS), and contact nursing units and off-site facilities to track pending collected and uncollected specimens.
  • Transport specimens from outside facilities using a personal vehicle or a Riverview-provided vehicle; comply with applicable vehicle safety requirements.
  • Stock phlebotomy supplies on inpatient nursing units and fill supply orders for off-site facilities.
  • Receive, identify, enter, verify, document, centrifuge, disperse, store, and prepare specimens for testing or referral, including reviewing surgical specimens and requisitions for accuracy and completeness.
  • Communicate with technical staff to support efficient turnaround of results.
  • Review orders for completeness and enter test orders in the LIS.
  • Check Medicare orders for diagnosis and medical necessity; notify physicians or their representatives when codes or diagnoses do not meet LMRP criteria, and obtain an ABN from patients before collection when necessary.
  • Recognize problems in basic laboratory ordering, testing, and reporting operations and take corrective action or notify the area coordinator or department manager.
  • Perform and document daily temperature and function checks for assigned areas, taking corrective action when results are outside acceptable limits.
  • Use personal protective equipment and comply with applicable hospital and laboratory policies and procedures, including safety, waste disposal, attendance, punctuality, dress code, and Standards of Excellence.
  • Perform CLIA-waived testing in accordance with CLIA '88 standards, as trained and applicable.
  • Assist with new employee training and orientation, and train staff on Medical Necessity Guidelines.
  • Perform other duties as assigned.
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