About The Position

The Laboratory Assistant provides general laboratory services, including greeting patients, entering test orders, collecting blood, transporting specimens, processing specimens before analysis, and distributing samples for in-house testing or referral to reference laboratories. The role responds to inquiries and collection requests from off-site healthcare facilities, nursing units, physician offices, and reference laboratories concerning test orders, specimen requirements, and reporting. It also involves routine clerical and computer tasks and maintaining collection and testing supplies at the main hospital and other healthcare facilities. The schedule is 9:00 a.m.–5:30 p.m., with eight-hour shifts Monday through Friday and a rotating weekend and holiday schedule. Specimen transport from off-site facilities requires use of either a personal vehicle or a Riverview-provided vehicle. When using a personal vehicle, the employee must provide proof of insurance and a valid driver's license, maintain a clean driving record and a vehicle in good working order, and follow the Vehicle Safety Policy.

Requirements

  • High school diploma.
  • Experience with data entry, medical terminology, and customer service, or an equivalent combination of education and experience providing comparable job knowledge.
  • BLS certification through the American Heart Association within 30 days of hire.
  • For personal-vehicle specimen transport: valid driver's license, proof of insurance, clean driving record, and a vehicle maintained in good working order.
  • Ability to work the stated schedule, including rotating weekends and holidays.

Nice To Haves

  • Phlebotomy certificate.
  • Associate degree in chemical, physical, or biological sciences and at least one year of full-time laboratory training or experience, or both.
  • One to two years of previous laboratory or phlebotomy experience.

Responsibilities

  • Support the hospital’s mission through customer-focused service.
  • Respond professionally and courteously to customer inquiries about laboratory services, specimen requirements, turnaround times, reference ranges, and reporting protocols.
  • Collect STAT, timed, and routine venous and capillary blood specimens from off-site facilities and hospital inpatients and outpatients according to laboratory procedures.
  • Instruct patients in the proper collection and handling of non-blood specimens.
  • Generate and review collection lists and pending logs in the Laboratory Information System (LIS), and contact nursing units and off-site facilities to track pending collected and uncollected specimens.
  • Transport specimens from outside facilities using a personal or Riverview-provided vehicle, following applicable vehicle safety requirements.
  • Stock phlebotomy supplies on inpatient nursing units and fill supply orders for off-site facilities.
  • Receive, identify, enter data for, centrifuge, disperse, store, and prepare specimens for testing or referral; document rejected specimens and review surgical specimens and requisitions for accuracy and completeness.
  • Coordinate with technical staff to support efficient turnaround of results.
  • Review orders for completeness and enter patient test orders in the LIS.
  • Check Medicare orders for diagnosis and medical necessity; notify physicians or representatives when documentation does not meet LMRP criteria, and obtain an ABN before collection when necessary.
  • Recognize problems in basic laboratory ordering, testing, and reporting operations and take corrective action or notify the area coordinator or department manager.
  • Perform and document daily temperature and function checks for assigned areas, taking corrective action when results are outside acceptable limits.
  • Use personal protective equipment in accordance with hospital and laboratory policies.
  • Follow applicable departmental and functional policies and procedures, including attendance, punctuality, safety, waste disposal, dress code, and Standards of Excellence.
  • Treat others respectfully and pleasantly, remain sensitive to their needs and capabilities, and fulfill commitments to team members.
  • Perform CLIA-waived testing as trained and in accordance with CLIA ’88 standards.
  • Assist with new employee training and orientation and train staff on Medical Necessity Guidelines.
  • Perform other duties as assigned.
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