About The Position

The Laboratory Assistant provides general laboratory services, including greeting patients, entering test orders, collecting blood, transporting specimens, processing specimens before analysis, and distributing samples for in-house testing or dispatch to reference laboratories. The role responds to inquiries and collection requests from off-site facilities, nursing units, physician offices, and reference laboratories about test orders, specimen requirements, and reporting. It also involves routine clerical duties and computer functions related to patient-sample processing, and maintaining appropriate collection and testing supplies at healthcare facilities and the main hospital. The schedule is 8-hour shifts from 8:00 a.m. to 4:30 p.m., Monday through Friday, with a regular rotating weekend and holiday schedule. The position may require driving a personal or Riverview-provided vehicle to transport specimens from off-site facilities. Employees using a personal vehicle must provide proof of insurance and a valid driver's license, maintain a clean driving record and keep the vehicle in good working order in accordance with the Vehicle Safety Policy.

Requirements

  • Minimum high school diploma.
  • Experience with data entry, medical terminology, and customer service, or an equivalent combination of education and experience providing comparable job knowledge.
  • BLS certification through the American Heart Association within 30 days of hire.
  • For use of a personal vehicle to transport specimens: proof of insurance, a valid driver's license, a clean driving record, and a vehicle maintained in good working order in accordance with the Vehicle Safety Policy.

Nice To Haves

  • Phlebotomy certificate.
  • Associate degree in chemical, physical, or biological sciences and at least one year of full-time laboratory training or experience, or both.
  • One to two years of previous laboratory or phlebotomy experience.

Responsibilities

  • Provide customer-focused service in support of the hospital’s mission.
  • Respond professionally and courteously to inquiries about laboratory services, including specimen requirements, turnaround times, reference ranges, and reporting protocols.
  • Collect STAT, timed, and routine venous and capillary blood specimens from off-site facilities and hospital inpatients and outpatients according to laboratory standard operating procedures.
  • Instruct patients in the proper collection and handling of non-blood specimens.
  • Generate and review collection lists and pending logs from the Laboratory Information System (LIS), and contact nursing units and off-site facilities to track pending collected and uncollected specimens.
  • Transport specimens from outside facilities using a personal vehicle or a Riverview-provided vehicle, as required.
  • Stock phlebotomy supplies on inpatient nursing units and fill supply orders for off-site facilities.
  • Receive specimens, enter required data into the LIS, verify patient and specimen identification and test requests, document rejected specimens, centrifuge and distribute specimens, coordinate with technical staff, prepare referral specimens, review surgical specimens and requisitions for accuracy and completeness, and store specimens at required temperatures.
  • Review orders for completeness and enter patient test orders in the LIS.
  • Check Medicare orders for diagnosis and medical necessity; notify physicians or their representatives when codes or narrative diagnoses do not meet Local Medical Review Policy criteria, and obtain an ABN from patients before collection when necessary.
  • Recognize issues in basic laboratory ordering, testing, and reporting operations; take corrective action or notify the area coordinator or department manager.
  • Perform and document daily temperature and function checks for assigned areas and take corrective action when results are outside acceptable limits.
  • Use personal protective equipment and comply with hospital and laboratory policies and procedures, including safety, waste disposal, attendance, punctuality, dress code, and Standards of Excellence.
  • Treat others respectfully and pleasantly, be sensitive to their needs and capabilities, and fulfill commitments to team members.
  • Perform CLIA-waived testing in accordance with CLIA’88 standards, as trained and applicable.
  • Assist with new-employee training and orientation and train staff on Medical Necessity Guidelines.
  • Perform other duties as assigned.
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