Lab Support Technician

Quest Diagnostics • Westfield, MA

17d • Onsite

About The Position

The Lab Support Technician performs technical and clerical functions under the supervision of a supervisor or designee. Duties may include order entry, specimen processing, testing—including point-of-care patient testing—and reporting waived and moderately complex kit test results as permitted by organizational and CLIA guidelines. Work must meet the ethical and professional standards of established medical laboratory practice. The position is in Westfield, Indiana, and is scheduled Monday through Friday, 6:00 AM to 2:30 PM, with rotational weekend work.

The technician supports general laboratory operations, processes specimens, performs assigned technical and testing duties, maintains equipment and supplies, documents quality control and maintenance, and assists with department needs. All technical and testing work is performed under the direct supervision of a qualified individual and only after required training and competency evaluation.

Requirements

• High school diploma or equivalent.
• Ability to routinely lift 25 pounds and sit or stand for long periods.
• Technical and testing duties require direct supervision by a qualified individual and completion of required training and competency documentation.

Nice To Haves

• One year of experience in a hospital or laboratory setting is preferred.

Responsibilities

• Comply with OSHA, health and safety requirements, and company policies and procedures.
• Contribute to a positive team environment, organize and prioritize tasks, and complete additional duties as assigned.
• Maintain equipment and supplies to support efficiency and cost control; demonstrate good attendance and punctuality.
• Provide positive, service-oriented assistance to internal and external customers, including appropriate telephone etiquette.
• Participate in continuing education and maintain confidentiality, professionalism, and other ethical standards.
• Complete required training checklists and competency evaluations before performing assigned or new duties; demonstrate competency on checklist tasks within six months.
• Follow specimen collection and processing requirements to prevent specimen loss or compromise; evaluate specimen integrity and prioritize workload.
• Use tools and computer functions to verify specimen requirements and interferences, label specimens accurately, perform processing techniques, prepare and store specimens, and complete required documentation.
• Perform assigned technical duties accurately under direct supervision, including cleaning, daily maintenance, inventory, and supply management.
• Perform clerical functions such as reports, pending logs, charging, credit reports, patient charts, faxing, filing, and registration.
• Perform and document assigned preventative maintenance and quality control; report and document testing and non-testing QC results.
• Perform additional technical tasks as assigned, including send-out test processing, frozen-section room duties, and supply or reagent management.
• Use department computer systems, perform assigned daily and periodic maintenance and non-testing QC, and help resolve department issues, referring matters to a supervisor when appropriate.
• Assist with training new associates, load instrumentation as trained and competency documented, and cross-train in other technical areas or departments while maintaining competency.
• Assist with inventory management and perform QC of bedside devices for new lots or shipments.
• Perform waived and moderately complex testing, document preventative maintenance and QC, and report and document patient and QC results as trained, assigned, and competency documented.
• Operate instrumentation as trained and assigned, including maintenance, QC, and patient testing.
• Prepare and stain hematology and gram stain slides as trained and competency documented.
• Issue blood components for transfusion as trained and competency documented.
• Perform biannual correlation or linearity testing for bedside devices and other assigned duties for which trained and competency documented.

Benefits

• Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
• Well-being programs.
• Annual no-cost Blueprint for Wellness health assessment program.
• healthyMINDS mental health program.
• Vacation and Health/Flex Time.
• Six holidays plus one MyDay off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, with buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.
• Potential eligibility for annual performance bonus compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED