Lab Support Technician

Avantor•Cambridge, MA

6d•$28 - $30•Onsite

About The Position

The Lab Support Technician reports to the Area Operations Manager and works closely with Avantor’s Advanced Laboratory Services professionals. The role supports customers by performing customized, mission-based laboratory work and research protocols, helping return time to science. The position is based in Cambridge, Massachusetts, with a Monday–Friday schedule from 8:00 AM to 4:30 PM and an hourly rate of $28–$30. The technician supports laboratory operations through biowaste disposal, cleaning and sanitizing laboratory spaces, receiving packages, maintaining inventory records, handling gas cylinders, and responding to scientists’ requests. The role also includes administrative support, replenishing breakroom snacks, maintaining Excel inventory spreadsheets, and assisting other business areas as needed. Strong customer service, reliability, attention to detail, and adaptability are important to success.

Requirements

High school diploma or GED.
2–4 years of experience in material handling and inventory replenishment.
2–3 years of experience in a laboratory setting, with familiarity with standard laboratory procedures.
Proficiency in equipment calibration and knowledge of proper biowaste handling procedures.
Proficiency in Microsoft Office Suite, especially Excel.
Ability to remain flexible and adaptable in a fast-paced environment with changing priorities.
Professionalism and commitment to high-quality standards and customer expectations.
Strong follow-up skills when working with onsite contacts.
Proactivity, initiative, and the ability to anticipate customer needs.
Reliability and ability to work independently as a self-starter.
Clear, consistent communication with team members, customers, and stakeholders.
Situational awareness and ability to recognize tasks that need completion without waiting for instructions.
Ability to ask questions when clarification is needed and proactively seek solutions.
Strong communication and organizational skills, with attention to detail.
Ability to problem-solve effectively and manage tasks precisely.
Professional demeanor and a customer-service mindset.
Willingness to assist across departments and adapt to evolving needs.

Nice To Haves

Bachelor’s degree.
Experience with inventory systems.
Familiarity with SHE lab policies and aseptic techniques.

Responsibilities

Perform biowaste disposal and maintain clean, organized laboratory spaces.
Sanitize benches and surfaces according to SOPs using appropriate cleaning equipment.
Receive incoming packages and promptly communicate with end users.
Clean and maintain fume hoods according to safety standards.
Manage inventory tasks, including autoclaving and proper documentation.
Change out gas cylinders, maintain accurate gas cylinder reports, and ensure proper storage in designated areas.
Respond to scientists’ requests and provide timely assistance.
Replenish snacks for researchers and maintain cleanliness in breakroom areas.
Perform administrative tasks, including signing guests in and out.
Record information accurately in inventory systems and place items in appropriate locations.
Maintain Excel spreadsheets for inventory tracking and reporting.
Support other business areas as needed and adapt to changing needs.
Provide professional customer service with reliable follow-through.
Apply problem-solving skills and attention to detail.

Benefits

Medical, dental, and vision programs.
Wellness programs.
Paid time off (PTO).
Company-paid holidays and choice holidays.
Flexible Spending Account (FSA).
Health Savings Account (HSA).
Commuter benefits.
401(k).
Tuition assistance.
Employee stock purchase plan discount.
Optional critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance coverage.
Peer recognition program with points redeemable for gifts and products.
Learning experiences supporting career growth and success.