Lab Lab Supervisor

Visionworks•Louisville, KY

16h•Onsite

About The Position

The Lab Supervisor directs lab operations to support retail sales and the company’s quality standards. The role ensures eyewear is accurate to prescription, ready as promised, and meets the company’s 7 Point Quality Verification, ANSI, and company tolerance standards. The supervisor oversees lab associates, equipment, inventory, expenses, scheduling, and safety practices, and may supervise overall store operations when a Retail Supervisor or General Manager is absent. The position is full-time and pays $17.26–$22.87 per hour. It is performed inside a store location and requires regular onsite work. The role involves changing schedules to meet business demands, completing required company training, and cross-training in other departments as needed. Associates must comply with HIPAA and company privacy and security requirements.

Requirements

High school diploma, GED, or equivalent experience.
One to five years of related experience.
Communication, interpersonal, and negotiation skills.
Meet all Lab Certification requirements.
Ability to read, write, and communicate in English to understand written procedures and hazardous warnings.
Favorable background-check result.
Own vehicle and a valid, insured driver’s license in the current state of residence.
Demonstrate practical application of optical theory and mathematics.
Strong organization and supervisory skills.
Ability to problem-solve, reason, and resolve issues effectively; meet customer expectations; work under stress, interruptions, and deadlines; and follow procedures and instructions.
Ability to use a computer effectively and view a computer screen.
Detail-oriented, well organized, energetic, self-motivated, and a team player; able to communicate clearly and effectively and initiate collaboration with associates, clients, and customers.
Must work onsite and participate regularly and predictably in interactive onsite meetings.
Must comply with company privacy, security, and HIPAA requirements.
Must pass pre-employment substance abuse testing.

Responsibilities

Verify that customer-purchased options are delivered as promised.
Assist with recruiting, selecting, and training lab associates on lab equipment and Lab Certification Program techniques.
Ensure lab equipment is calibrated and maintained, lens inventory procedures are followed, lab expenses remain within budget, and equipment malfunctions are addressed immediately.
Communicate store goals to lab associates and work toward achieving them; routinely check work orders.
Help control inventory shrinkage by monitoring and recording breakage, defects, exchanges, receipts, inventory levels, and supplies.
Schedule lab associates according to payroll guidelines, skill levels, and customer demand.
With support from the General Manager and/or District Technical Manager, conduct performance appraisals and coaching or counseling meetings when expectations are not met.
Ensure company safety rules and standards are followed, including hazardous-material handling and waste disposal requirements.
May supervise overall store operations when a Retail Supervisor and/or General Manager is absent.
Promote company culture and the Code of Business Conduct.
Complete required company training within required timeframes and cross-train in other departments as needed.
Comply with HIPAA and company privacy and security requirements for protected health information and confidential customer information.
Perform additional essential responsibilities as assigned in response to changing business needs.