Lab Lab Supervisor

Visionworks•Louisville, KY

1d•Onsite

About The Position

The Lab Supervisor directs lab operations to support retail sales and uphold the company’s quality standards. The role oversees production of eyewear that is accurate to prescription, ready as promised, and meets the company’s 7 Point Quality Verification, ANSI, and company tolerance standards. The supervisor may oversee overall store operations when the Retail Supervisor and/or General Manager is absent. The position works onsite inside a store location and requires changing schedules to meet business demands. It includes supervising and developing lab associates, maintaining equipment and inventory practices, monitoring expenses, and ensuring compliance with safety, hazardous-material handling, privacy, and security requirements. Associates must complete required company training within the specified timeframes and cross-train in other departments as needed.

Requirements

High school diploma, GED, or equivalent experience required.
One to five years of related experience required.
Communication, interpersonal, and negotiation skills.
Must meet all Lab Certification requirements.
Must be able to read, write, and communicate in English to understand written procedures and hazardous warnings.
Favorable background-check result.
Must have a personal vehicle and be an insured, licensed driver in the current state of residence.
Must demonstrate practical application of optical theory and math.
Strong organization and supervisory skills; ability to speak clearly and effectively, solve problems, reason, resolve issues, meet customer expectations, work under stress with interruptions and deadlines, follow procedures, use a computer, and manage the lab effectively.
Must be detail-oriented, well organized, energetic, self-motivated, a team player, and able to communicate clearly with associates and clients.
Must work onsite and participate in interactive onsite meetings regularly and predictably, and be able to initiate immediate interaction, coordination, and collaboration with team members, clients, and customers.
Must stand and use hands and fingers to handle, feel, pick, or pinch, and talk or hear most of the time; occasionally stand, walk, and reach with hands and arms; frequently lift and/or move up to 20 pounds; continuously bend and stoop and reach above shoulder.
Must be able to wear protective eyewear and gloves and work with substances that may cause skin irritation or noxious fumes, as well as tolerate temperature changes and moderate noise.

Responsibilities

Verify that customer-purchased options are delivered as promised.
Assist with recruiting, selecting, and training lab associates on equipment and Lab Certification Program techniques.
Ensure lab equipment is calibrated and maintained using maintenance checklists, lens inventory procedures are followed, expenses remain within budget, and malfunctions are addressed promptly.
Communicate with lab associates about store goals and routinely check work orders.
Help control inventory shrinkage by monitoring and recording breakage, defects, exchanges, receipts, inventory levels, and supplies.
Schedule lab associates in accordance with payroll guidelines while accounting for skill levels and customer demand.
With support from the General Manager and/or District Technical Manager, conduct performance appraisals and coaching or counseling meetings when expectations are not met.
Ensure company safety rules and standards are followed, including Hazardous Communication Policy requirements for internal handling and waste disposal.
May supervise overall store operations in the absence of a Retail Supervisor and/or General Manager.
Promote the company’s culture and Code of Business Conduct.
Complete required company training within required timeframes and cross-train in other departments as needed.
Comply with HIPAA requirements and company privacy and security guidelines for protected health information and other confidential information.
Complete additional essential responsibilities as assigned to meet changing business needs.