Lab Lab Supervisor

Visionworks•Louisville, KY

1d•$16 - $22•Onsite

About The Position

The Lab Supervisor directs lab operations to support retail sales and the company’s quality standards. The role supervises lab associates and ensures eyewear is accurate to prescription, ready as promised, and meets the company’s 7 Point Quality Verification, ANSI, and company tolerance standards. The supervisor may oversee overall store operations when a Retail Supervisor or General Manager is absent. The position works onsite and requires meeting changing business demands, following safety and hazardous-material procedures, protecting confidential customer and health information, and completing required training. Compensation is $16.28–$21.58 per hour; actual pay may vary based on experience and other job-related factors. The role may include eligible bonuses, equity, and commissions.

Requirements

High school diploma, GED, or equivalent experience.
One to five years of related experience.
Communication, interpersonal, and negotiation skills.
Meet all Lab Certification requirements.
Ability to read, write, and communicate in English to understand written procedures and hazardous warnings.
Favorable background-check result.
Own a vehicle and hold a valid, insured driver’s license in the current state of residence.
Demonstrate practical application of optical theory and mathematics.
Strong organizational and supervisory skills; detail-oriented and well organized.
Ability to speak clearly and effectively, solve problems, reason, resolve issues, meet customer expectations, work under stress with interruptions and deadlines, and follow procedures and instructions.
Ability to use a computer effectively and view a computer screen.
Ability to manage the lab effectively and communicate and collaborate with associates, clients, and customers.
Energetic, self-motivated, and able to work as part of a team.
Work onsite and participate in interactive onsite meetings regularly and predictably; initiate timely interaction, coordination, and collaboration with team members, clients, and customers.
Work changing schedules to meet business demands.
Stand and use hands and fingers to handle, feel, pick, or pinch, and talk or hear most of the time; occasionally walk and reach with hands and arms; frequently lift and/or move up to 20 pounds.
Bend and stoop continuously and reach above shoulder continuously.
Wear protective eyewear and gloves; work with substances that may cause skin irritation and/or noxious fumes; tolerate temperature changes.

Responsibilities

Routinely verify that all customer-purchased options are delivered as promised.
Assist in recruiting, selecting, and training lab associates on equipment and Lab Certification Program techniques as they progress through certification.
Ensure lab equipment is calibrated and maintained using maintenance checklists, lens inventory procedures are followed, expenses stay within budget, and equipment malfunctions are addressed immediately.
Communicate and work with lab associates to achieve store goals daily, weekly, and monthly; routinely check work orders.
Help control inventory shrinkage by monitoring and recording breakage, defects, exchanges, receipts, inventory levels, and supplies.
Schedule lab associates in accordance with payroll guidelines while considering skill levels and customer demand.
With support from the General Manager and/or District Technical Manager, conduct performance appraisals and coaching or counseling meetings when expectations are not met.
Ensure company safety rules and standards are followed, including hazardous-material handling and waste disposal under the Hazardous Communication Policy.
May supervise overall store operations when a Retail Supervisor and/or General Manager is absent.
Embrace and promote company culture and the Code of Business Conduct.
Complete required company training within specified timeframes and cross-train in departments as needed.
Comply with HIPAA requirements and company privacy and security guidelines for protected health information and other confidential data.