Lab Supervisor

Certified Group•Green Bay, WI

About The Position

The Laboratory Services Supervisor provides frontline leadership and oversees the daily execution of laboratory operations. This hands-on role ensures accurate, compliant, and timely testing across assigned disciplines such as Microbiology, Chemistry, Sample Intake, and Media Preparation. The supervisor leads a team of laboratory technicians while driving workflow efficiency, maintaining quality standards, and ensuring a safe, productive work environment. The role supports consistent results aligned with productivity, quality, customer service, and safety expectations.

Requirements

Bachelor’s degree in Microbiology or the biological sciences.
At least 3 years of experience leading an hourly workforce in an operations environment.
Strong understanding of quality and safety standards.
Ability to interpret technical and regulatory documents.
Excellent written and verbal communication skills.
Strong problem-solving and decision-making abilities.
Experience working in fast-paced, dynamic environments.
Working knowledge of statistical concepts and data interpretation.
Ability to apply mathematical concepts such as percentages, ratios, and proportions.
Ability to stand, walk, and perform repetitive tasks for extended periods.
May occasionally lift up to 50 pounds.
Must use personal protective equipment (PPE).

Nice To Haves

Experience in commercial laboratory testing or manufacturing, such as food, cosmetics, or tobacco.

Responsibilities

Ensure adherence to SOPs, ISO 17025 standards, GLP, and regulatory requirements.
Maintain data integrity, accurate testing, and proper documentation.
Coach team members on quality control and laboratory best practices.
Prepare the laboratory and staff for internal and external audits.
Maintain a clean, organized, and compliant laboratory environment.
Promote and enforce a strong culture of safety.
Lead daily operational huddles to align priorities, staffing, and workflow.
Manage sample tracking, data entry, and reporting through LIMS.
Allocate staffing based on testing volume and priorities.
Identify and drive process improvements to increase efficiency and throughput.
Maintain performance in a fast-paced, deadline-driven environment.
Supervise and develop a team of laboratory technicians.
Foster a high-performance, accountable, and engaging team culture.
Conduct performance reviews and regular one-on-one coaching conversations.
Support employee growth through training and career development.
Manage staffing plans, scheduling, and workforce planning.
Drive retention through engagement and development initiatives.
Ensure timely and accurate reporting of results.
Escalate out-of-specification results appropriately.
Support resolution of client inquiries and concerns.
Maintain professionalism in all customer interactions.