Lab Lab Supervisor

Visionworks•Louisville, KY

2d•$17 - $23•Onsite

About The Position

The Lab Supervisor directs lab operations to support retail sales and ensure eyewear is accurate to prescription, ready as promised, and meets the company’s 7 Point Quality Verification, ANSI, and company tolerance standards. The role supervises lab associates and operations, maintains equipment and inventory practices, supports store goals, and ensures compliance with safety, security, and company policies. The position may supervise overall store operations when a Retail Supervisor and/or General Manager is absent. This is a full-time, onsite position with a pay rate of $17.26–$22.87 per hour. The supervisor works changing schedules to meet business demands, completes required company training, and cross-trains in other departments as needed. The position requires compliance with HIPAA and company privacy and security policies.

Requirements

High school diploma, GED, or equivalent experience.
One to five years of related experience.
Communication, interpersonal, and negotiation skills.
Must meet all Lab Certification requirements.
Ability to read, write, and communicate in English to understand written procedures and hazardous warnings.
Favorable background check result.
Must have a personal vehicle and be an insured, licensed driver in the current state of residence.
Ability to demonstrate practical application of optical theory and math.
Strong organizational and supervisory skills; detail-oriented and well organized.
Ability to speak clearly and effectively, communicate with associates and clients, problem solve, reason, and resolve issues.
Ability to meet customer expectations, work under stress with interruptions and deadlines, and follow procedures and instructions.
Ability to use a computer effectively and view a computer screen.
Ability to work changing schedules to meet business demands and onsite with regular, predictable participation in onsite meetings.
Ability to initiate immediate interaction, coordination, and collaboration with team members, clients, and customers.
Must be energetic, self-motivated, and a team player.
Must comply with HIPAA and company privacy and security policies.

Responsibilities

Verify that customer-purchased options are delivered as promised.
Assist with recruiting, selecting, and training lab associates on equipment and Lab Certification Program techniques.
Ensure lab equipment is calibrated and maintained using maintenance checklists, lens inventory procedures are followed, and lab expenses stay within budget; address equipment malfunctions promptly.
Communicate and work with lab associates to achieve store goals, and routinely check work orders.
Monitor and record breakage, defects, exchanges, receipts, inventory levels, and supplies to help control inventory shrinkage.
Schedule lab associates in compliance with payroll guidelines while considering skill levels and customer demands.
With support from the General Manager and/or District Technical Manager, conduct performance appraisals and coaching or counseling meetings when expectations are not met.
Ensure company safety rules and standards are followed, including the Hazardous Communication Policy and requirements for handling and disposing of waste.
May supervise overall store operations when a Retail Supervisor and/or General Manager is absent.
Promote the company’s culture and Code of Business Conduct.
Complete required company training within required timeframes and cross-train in all departments as needed.
Comply with HIPAA requirements and company privacy and security guidelines for protected health information and other confidential information.