L3 Platform engineer | Seatle, WA – Onsite – Need locals only | Contract
About The Position
The L3 Platform Engineer provides Tier 3 production support for POS applications, platforms, and integrated enterprise systems. The role troubleshoots complex application, infrastructure, and integration issues; performs root cause analysis and implements lasting corrective actions; and monitors application health, performance, and availability. The engineer collaborates with support, engineering, infrastructure, and business teams to restore services and resolve issues. The position also supports production releases, deployments, and post-deployment validation; drives problem management, technical debt remediation, and continuous service improvement; and automates operational processes to improve platform reliability, scalability, and resiliency. Responsibilities include maintaining operational documentation and participating in on-call support, major incident management, and operational governance.
Requirements
- At least 8 years of experience.
- Experience with microservices architecture and distributed systems.
- Knowledge of REST APIs, web services, and system integrations.
- Experience with Docker, Kubernetes, and container orchestration.
- Experience with CI/CD tools, including GitHub Actions.
- Experience with monitoring and observability tools, including Datadog.
- Skills in Python, PowerShell, or automation scripting.
- Knowledge of Incident, Problem, Change, and Release Management (ITIL).
- Experience with application performance monitoring (APM) and log analysis.
- Knowledge of security, vulnerability remediation, and access management.
- Knowledge of cloud cost optimization (FinOps) and capacity planning.
- Production support, troubleshooting, and operational excellence skills.
- Must be local to Seattle, Washington, and work onsite five days per week.
Responsibilities
- Provide Tier 3 production support for POS applications, platforms, and integrated enterprise systems.
- Troubleshoot and resolve complex application, infrastructure, and integration issues in production environments.
- Perform root cause analysis and implement permanent corrective actions to prevent recurring incidents.
- Monitor application health, system performance, and service availability using enterprise monitoring tools.
- Collaborate with support, engineering, infrastructure, and business teams to restore service and resolve issues.
- Support production releases, deployment activities, and post-deployment validation.
- Drive problem management, technical debt remediation, and continuous service improvement initiatives.
- Automate operational processes and improve platform reliability, scalability, and resiliency.
- Maintain operational documentation, runbooks, knowledge articles, and support procedures.
- Participate in on-call support, major incident management, and operational governance activities.
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
