L&D Facilitation Officer - Learning & Development

WesBanco Bank•Wheeling, WV

13d

About The Position

The L&D Facilitation Officer delivers engaging, learner-centered instructor-led, virtual, and blended training programs to develop employee knowledge, skills, and capabilities. The role creates inclusive, interactive learning environments and partners with learners, leaders, subject-matter experts, and Learning and Development colleagues to align training with organizational goals, business needs, and performance outcomes. Through facilitation, coaching, learner support, and feedback, the position supports skill development, behavior change, and continuous learning. The position coordinates training logistics, including preparing materials, communicating with supervisors, arranging rooms and refreshments when applicable, paying training invoices, and reviewing evaluations. It maintains attendance, assignments, and other training records in the Learning Management System, provides management reports, follows up with employees and conducts additional training when requested. The role also maintains local learning centers and their equipment and supplies, keeps current on bank products and services, and participates in ongoing professional development. The position requires up to 75% travel within regional WesBanco markets, potentially including overnight stays or travel for up to a week at a time. A valid driver's license and use of a personal automobile are required. Flexible hours may be necessary. The role requires a professional, positive, self-motivated team member with strong interpersonal, communication, organization, analytical, planning, and multitasking skills, who can maintain confidentiality and use Microsoft Office and audiovisual equipment.

Requirements

High school diploma or GED required.
Associate’s degree in a related field, or two years of related experience, or an equivalent combination of education and experience required.
At least two years of experience in Learning and Development—including curriculum development, course design, training facilitation, or presentation delivery—or related banking experience.
Ability to travel up to 75% within regional WesBanco markets, potentially including stays away from home for up to one week at a time.
Valid driver's license and use of a personal automobile required.
Willingness to work flexible hours and adapt to a flexible work schedule.
Professional demeanor, positive and enthusiastic attitude, self-starter orientation, and ability to work as part of a team.
Strong interpersonal skills to work effectively with supervisors and staff at all levels in banking areas.
Clear, concise, and effective written and oral communication skills.
Ability to maintain confidentiality.
Strong organization, planning, and analytical skills, and ability to multitask.
Skill using a PC and familiarity with Microsoft Office products.
Familiarity with the setup and use of audiovisual equipment, including projectors, microphones, screens, speakers, cables, and adapters.
Knowledge of, or ability to learn, bank products and services.

Nice To Haves

Banking product knowledge in Retail Banking Consumer Lending or Commercial Lending.

Responsibilities

Facilitate instructor-led, virtual, and blended learning programs that promote engagement, knowledge retention, and skill development.
Coordinate training logistics, including assembling materials, communicating with supervisors, reserving and setting up rooms, arranging refreshments or lunch when applicable, paying invoices, and completing and reviewing evaluations.
Create a positive, inclusive, and safe learning environment that encourages participation, collaboration, and continuous growth.
Deliver learning content using adult learning principles, facilitation best practices, and interactive techniques.
Adapt facilitation approaches, learning activities, and delivery methods to diverse audiences and learning styles.
Use learning technologies, virtual platforms, classroom tools, and audiovisual equipment to enhance the learner experience.
Learn about new product launches and become proficient in new products and services to deliver effective training.
Record classroom and workshop attendance and completed assignments in the Learning Management System, and provide reports to management.
Evaluate and follow up with employees who complete training programs and report results to management.
Conduct follow-up training upon request and document results.
Gather learner feedback through evaluations, surveys, discussions, and observations to assess effectiveness and identify improvements.
Maintain local learning centers, equipment, and supplies.
Participate in ongoing development and research to improve knowledge of training industry practices, tools, and technology.
Train and advise new employees about WesBanco’s culture and the importance of their roles in the department and bank.
Model the organization’s pledge values and promote positive attitudes and engagement during training.
Provide the supervisor with updates and status reports on assigned projects and tasks.
Maintain knowledge of industry trends, facilitation techniques, learning technologies, and adult learning best practices.
Perform other related duties as assigned or requested.