L&D Facilitation Officer - Learning & Development

WesBanco Bank, Inc.•Defiance, OH

13d

About The Position

The L&D Facilitation Officer delivers engaging, learner-centered training that builds employee knowledge, skills, and capabilities. The role facilitates instructor-led, virtual, and blended learning programs, creating an inclusive and interactive environment that supports adult learning and encourages application of knowledge. The facilitator partners with learners, leaders, subject-matter experts, and Learning and Development colleagues to align training with organizational goals, business needs, and performance outcomes. Through facilitation, coaching, and learner support, the position supports skill development, behavior change, and continuous learning while gathering feedback to improve the learning experience. The role also coordinates training logistics, including preparing materials, communicating with supervisors, arranging and setting up training rooms, ordering refreshments or lunch when applicable, processing training invoices, and reviewing evaluations and taking action. It maintains attendance, task-completion records, reports, and training follow-up in the Learning Management System; supports new employees in understanding WesBanco’s culture and their role; and maintains local learning-center equipment and supplies. The position requires up to 75% travel within regional WesBanco markets, potentially including overnight stays or travel away from home for up to a week at a time, and flexibility in work hours.

Requirements

High school diploma or GED required.
Associate’s degree in a related field, two years of related experience, or an equivalent combination of education and experience required.
At least two years of experience in Learning & Development—including curriculum development, course design, training facilitation, or presentation delivery—or related banking experience.
Ability to travel up to 75% within regional WesBanco markets; travel may involve several overnight stays or time away from home for up to one week.
Valid driver’s license and use of a personal automobile.
Willingness to work flexible hours and flexibility with work schedule.
Professional demeanor and a positive, enthusiastic attitude toward the corporation and its training programs.
Self-starter and self-motivated.
Knowledge of, or ability to learn, bank products and services.
Strong interpersonal skills to work effectively with supervisors and staff at all levels in banking areas.
Clear, concise, and effective written and oral communication skills for communicating with bank employees and customers.
Ability to work as part of a team and maintain confidentiality.
Strong organization, planning, and analytical skills, with ability to multitask.
PC proficiency and familiarity with Microsoft Office products.
Familiarity with the setup and use of AV equipment, including projectors, microphones, screens, speakers, cables, and adaptors.

Nice To Haves

Banking product knowledge in Retail Banking Consumer Lending or Commercial Lending.

Responsibilities

Facilitate instructor-led, virtual, and blended learning programs to promote engagement, knowledge retention, and skill development.
Coordinate training logistics, including preparing materials, communicating with supervisors, reserving and setting up rooms, ordering refreshments or lunch when applicable, paying training invoices, and reviewing evaluations and acting on them.
Create a positive, inclusive, and safe learning environment that encourages participation, collaboration, and continuous growth.
Deliver learning content using adult-learning principles, facilitation best practices, and interactive techniques.
Adapt facilitation approaches, activities, and delivery methods to diverse audiences and learning styles.
Use learning technologies, virtual platforms, and classroom tools to enhance the learner experience.
Learn about new product launches and become proficient in new products and services to deliver training effectively.
Track and document attendance and completed task assignments in the online Learning Management System, and provide management reports.
Evaluate and follow up with employees who complete training programs, and report outcomes to management.
Conduct requested follow-up training and document results.
Gather learner feedback through evaluations, surveys, discussions, and observations to assess effectiveness and identify improvements.
Maintain local learning centers, including equipment and supplies.
Participate in development opportunities and research training-industry knowledge, tools, and technology.
Train and advise new employees about WesBanco’s culture and the importance of their role in the department and bank.
Model pledge values and encourage positive attitudes and engagement during training.
Provide the supervisor with updates and statuses on assigned projects and tasks.
Maintain knowledge of industry trends, facilitation techniques, learning technologies, and adult-learning best practices.
Perform other related duties as assigned or requested.