Learning & Development Administrative Assistant

Alsco•Salt Lake City, UT

9d•Hybrid

About The Position

The Learning & Development Administrative Assistant supports the daily operations of the L&D department, helping employees access training, resources, and technical support. The role serves as a primary contact for learning management system (LMS) support by managing incoming requests, troubleshooting issues, and maintaining training content and records. It also coordinates course assignments and learning pathways, generates training reports and dashboards, and provides administrative support for L&D projects. The position offers training and ongoing support, opportunities to contribute to varied initiatives and collaborate across departments, and the chance to develop technical, organizational, and problem-solving skills. The role is hybrid in accordance with Alsco Uniform’s GO Remote Work Policy. Physical requirements include sitting, standing, walking, driving, and occasional lifting up to 2 lbs.

Requirements

High school diploma or equivalent.
Strong organizational skills and attention to detail, including the ability to manage multiple priorities and maintain accurate records.
Ability to think critically, take initiative, and independently identify effective solutions.
Strong interpersonal skills and clear, effective communication, with a professional and helpful approach.
Ability to prioritize tasks, manage time effectively, and follow through on commitments.
Flexibility to adapt to change, embrace new challenges, and quickly learn new systems and processes.
Proficiency in Microsoft Office applications, including Excel, Outlook, Word, and Teams.
Ability to work independently and collaboratively, build positive relationships, and contribute to team goals.

Nice To Haves

Associate’s degree preferred.
Minimum of 3 years of administration experience preferred.
Experience with LMS platforms, reporting tools, or project management software.

Responsibilities

Maintain records and department processes, manage the training department ticket queue, and provide employees with platform support.
Troubleshoot technical issues within platforms.
Maintain process documentation.
Maintain records of LMS courses and the course catalog.
Log and administer annual and recurring projects in the project management platform.
Receive and enter new project requests into the project management platform.
Curate courses, learning pathways, checkpoints, and approval workflows.
Convert approved requests into active projects within the platform.
Generate and distribute completion and compliance reports across branches.
Create dashboards for stakeholders to monitor LMS completion.
Update and version courses as needed.
Schedule training and logistics for on-site training classes.
Join the development team to work on projects as opportunities arise.
Educate and inform employees about resources.
Perform other general administrative duties as assigned.