KITCHEN PLACE/LEAD CLERK

The Kroger Co.•Royal Oak, MI

About The Position

The Kitchen Place/Lead Clerk plans, orders, and organizes merchandise; trains, coaches, and directs associates working in assigned Kitchen Place areas; and performs production and customer service functions to maximize store sales and profits. The role demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position is responsible for merchandising, inventory, ordering and replenishment, planogram execution, customer and associate service, and maintaining clean, safe, and sanitary department areas. It also supervises and coaches direct reports, conducts performance reviews, and provides feedback.

Requirements

Willingness to work weekends and holidays.
Understanding of key components of department operations.
Ability and desire to promote, communicate, and implement company initiatives and process improvements to direct reports in a positive manner.
Ability to manage people and organize workloads.
Ability to make intelligent decisions quickly.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to the sale of merchandise.
Effective written and verbal communication skills.
Qualified and able to operate power machinery and work with various job tools.

Nice To Haves

Grocery retail work experience.
A past work record reflecting dependability and integrity.

Responsibilities

Build sales and profits of assigned Kitchen sections.
Maintain proper inventory levels to maximize sales and profits.
Price and display merchandise, including merchandising end caps, power wings, mission tables, vignettes, and cross-merchandising within the assigned section.
Maintain proper signage, tags, and promotional materials for the assigned Kitchen section.
Maintain new planograms and stay updated on planogram revisions, Marketing Bulletins, notes, and communications.
Respond appropriately to customer or associate comments, complaints, requests, accidents, and questions.
Interact with customers and employees in a prompt, tactful, calm, courteous, and professional manner to provide a positive impression.
Use the Magic System to manage merchandise ordering and replenishment and ensure proper accounting of received product and balance-on-hand information.
Coach and train associates in merchandising techniques, customer service, product presentation, and promotional activities.
Implement company programs and follow company policies and procedures, particularly regarding safety and sanitation.
Maintain equipment and facilities safely and properly in accordance with company policies and procedures.
Keep floors, shelves, and Kitchen areas clean and up to sanitary standards.
Execute the Marketplace Sales Plan 100 percent.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Perform the essential functions of the position with or without reasonable accommodation.