Kitchen Place/Lead Clerk

Kroger•Royal Oak, MI

About The Position

The Kitchen Place/Lead Clerk plans, orders, and organizes merchandise in assigned Kitchen sections, and trains, coaches, and directs associates working in those areas. The role performs production and customer service functions to maximize store sales and profits while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees merchandise inventory, pricing, displays, planograms, signage, ordering, and replenishment. It supports customers and associates professionally, maintains clean and sanitary work areas and properly maintained equipment, implements company programs and policies, and executes the Marketplace Sales Plan. The role also supervises direct reports, including providing coaching, feedback, and performance reviews.

Requirements

Willingness to work weekends and holidays.
Understand all key components of department operations.
Ability and desire to promote, communicate, and implement company initiatives and process improvements to direct reports in a positive manner.
Ability to manage people and organize workloads.
Ability to make intelligent decisions quickly.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to the sale of merchandise.
Effective written and verbal communication skills.
Qualified and able to operate power machinery and work with various job tools.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Grocery retail work experience.
Past work record reflecting dependability and integrity.

Responsibilities

Build sales and profits of assigned Kitchen sections.
Maintain proper inventory levels to maximize sales and profits.
Price and display all merchandise.
Merchandise end caps, power wings, mission tables, vignettes, and cross-merchandising within assigned Kitchen sections.
Maintain proper signage, tags, and promotional materials for assigned Kitchen sections.
Maintain new planograms and stay updated on planogram revisions, Marketing Bulletins, notes, and communications.
Respond appropriately and professionally to customer or associate comments, complaints, requests, accidents, and questions.
Use the Magic System to manage merchandise ordering and replenishment and ensure proper accounting of received product and balance-on-hand information.
Coach and train associates in merchandising techniques, customer service, product presentation, and promotional activities.
Implement company programs and follow company policies and procedures, particularly those related to safety and sanitation.
Communicate and interact with employees and customers to provide a positive impression.
Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
Keep floors, shelves, and Kitchen areas clean and up to sanitary standards.
Execute the Marketplace Sales Plan 100 percent.
Supervise and coach direct reports, complete performance reviews, and provide feedback.